PERA Rental Property Coordinator

About the Role

The PERA Rental Property Coordinator oversees the daily operations for two remote facilities, which include nine lake house rentals, two clubhouses, a general store, and a grill. This role manages reservations, coordinates guest services, ensures property maintenance, and leads/oversees staff to deliver exceptional customer service and maintain high occupancy rates.

Responsibilities

• Ensure accurate and timely communication with guests regarding reservations, payments, and special requests.
• Monitor availability and maximize occupancy through effective scheduling.
• Coordinate special events on property.
• Oversee invoicing, payment processing, and financial record-keeping.
• Welcome guests upon arrival and ensure a smooth check-in/check-out process.
• Address escalated guest inquiries, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping to ensure the houses are cleaned and stocked.
• Oversee daily operations by coordinating and scheduling staff, including property assistant and housekeepers.
• Manage inventory, transactions through the POS system, and ensure proper food handling practices.
• Monitor revenue reports, occupancy rates, and financial transactions.
• Monitor expenses and recommend pricing strategies to maximize profitability.
• Perform general landscaping tasks (mowing, trimming, blowing, etc.).
• Maintain and ensure equipment in houses is in good working condition.
• Troubleshoot and fix minor issues in houses and common areas.
• Coordinate and schedule vendors for extensive maintenance work.
• Conduct regular inspections of rental units and common areas to identify safety, maintenance, or cleanliness issues.

Requirements

• Minimum 6 years proven experience in property management, preferably in vacation rentals or similar settings.
• Ability to troubleshoot and fix minor issues in clubhouse and vacation homes.
• Proficient in property management software and office productivity tools.
• Knowledge of customer service principles and practices.
• Excellent communication and leadership skills.
• Attention to detail and strong problem-solving skills.
• Ability to multi-task and manage time effectively.
• Ability to stand and walk for extended periods and lift, carry, and move up to 40 lbs.
• Obtain an Arizona Food Handler’s license.
• Flexible schedule required, including weekends, holidays, and evenings as needed to accommodate guest and events.
• Must reside close to Lake Roosevelt properties to ensure accessibility for operational needs and emergency response.

Qualifications

• A bachelor's degree relevant to the assignment from an accredited institution is preferred.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol-free work environment. SRP is an equal employment opportunity employer.