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PeopleSoft CRM Developer (Hybrid)

DXC Technology · Arlington, VA · 1 mo ago
Engineering$92k–$171k/yrFull-time
We need to output HTML fragment with sections: h3 headings for sections present. Must not repeat job title. Must not include Job ID. Must include only sections with real specific content. Must not include boilerplate like EEO, legal, scam warnings, navigation, etc. Must preserve all substantive info. We need to parse the job description. Key content: - Intro paragraph about DXC (maybe not needed? It's description of company; could be considered part of job description but not a section heading. Could be placed as a

before sections. - Clearance: Must be a US Citizen with an active Secret Security Clearance (appears multiple times). Should be included maybe in Requirements or as a note. Since it's a requirement, we can include in Requirements list. - Work Environment: Hybrid, on-site 2-3 days, Cristal City, Arlington, VA (DXC employee could be Remote). This is schedule/location info. Could be placed under a "Work Environment" heading? Not listed as allowed headings; allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment could go under Schedule? Not exactly. Could be placed under "Schedule" if we interpret schedule includes hybrid. But schedule heading only if posting actually states them. It does state hybrid, on-site 2-3 days. So we can create a Schedule section with that info. - Responsibilities: many bullet points (actually sentences). We'll put each as

  • under
      . - Requirements: list of requirements (citizenship, degree, 3+ years experience, PeopleTools skills, etc). We'll put as
        . - Desired Skills: could be under Skills section. We'll put as
          under Skills heading. - Additional Information: repeats clearance and work environment; we already have. - Compensation: salary range $92,000 - $171,000. Also mention Full-time hires eligible for benefit program. Benefits: comprehensive flexible competitive benefits program includes health, dental, vision insurance; employee wellness; life and disability insurance; retirement savings plan; paid holidays; paid time off. Also mention work model etc. So we need Benefits section with those details. Pay section with salary range. - Also mention "Full-time hires are eligible to participate in the DXC benefit program." That's part of benefits. - Also mention "At DXC Technology, we believe strong connections..." that's fluff but could be considered About the role? Might be considered boilerplate but it's about company culture. Might be okay to include as a paragraph under About the role? The instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The culture statement is somewhat generic but still specific to DXC. Could be considered About the role? Might be okay. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to cut out the large EEO paragraph, scam warning, disability accommodations, etc. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep the specifics: responsibilities list, requirements list, desired skills, compensation range, benefits list, work environment/hybrid schedule, clearance, location. We must not repeat the job title as heading. No job title given explicitly; but we can ignore. We must not put Job ID/requisition numbers as headings. We must output ONLY the HTML fragment, no /, no markdown fences. Thus produce something like:

          About the role

          DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience.

          Responsibilities

          • Design, develop, configure, and enhance PeopleSoft CRM capabilities supporting ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking.
          • Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes using Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, and SQL.
          • Build and support integrations between PeopleSoft CRM and external systems using REST/SOAP APIs, Integration Broker, web services, JSON/XML messaging, file-based interfaces, and other enterprise integration patterns.
          • Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency; support Fluid or other modern PeopleSoft UX patterns where applicable.
          • Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation of upgraded functionality.
          • Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement durable fixes.
          • Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications to support reliable service operations.
          • Develop reusable utilities, scripts, and automation to improve deployment, testing, interface monitoring, data validation, troubleshooting, and operational support.
          • Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data to confirm functionality and data integrity.
          • Migrate and promote CRM objects and configuration across development, test, and production using established configuration, change-control, and release-management practices.
          • Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams to diagnose cross-platform issues.
          • Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles for CRM enhancements and integrations.
          • Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions.
          • Other duties as assigned.

          Requirements

          • Must be a U.S. Citizen with an active Secret security clearance
          • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered.
          • 3+ years of hands-on PeopleSoft development experience, including experience developing or supporting PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality.
          • Strong PeopleTools development skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL; experience developing or consuming REST/SOAP APIs is required.
          • Experience designing and modifying PeopleSoft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment.
          • Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment of customized application components.
          • Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages; ability to perform root-cause analysis and deliver maintainable solutions.

          Skills

          • Hands-on PeopleSoft CRM experience with help desk/service requests, ticket or case management, worklists, routing, notifications, and service operations.
          • Experience integrating PeopleSoft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms.
          • Knowledge of integration best practices including REST/SOAP, JSON/XML, error handling, logging, interface security, retries, and data validation.
          • Experience with PeopleSoft Fluid, responsive UX patterns, or modernization of legacy PeopleSoft pages and navigation is a plus.
          • Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing.
          • Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support.

          Schedule

          Hybrid work model: on-site 2-3 days per week in Crystal City, Arlington, VA (remote option available for DXC employees).

          Pay

          Estimated compensation range: $92,000 - $171,000.

          Benefits

          • Health, dental, and vision insurance coverage
          • Employee wellness programs
          • Life and disability insurance
          • Retirement savings plan
          • Paid holidays
          • Paid time off
          • Full-time hires eligible to participate in the DXC benefit program
          We might also include an About the role paragraph as earlier. Check for any duplicated content: we have clearance in Requirements; we also have it in Additional Information but we omitted duplicate. Good. We have schedule info; we used Schedule heading. We have Pay heading with salary range. We have Benefits heading with list. We have Skills heading with desired skills. We have Responsibilities and Requirements. We have About the role. We must ensure we didn't include any boilerplate like EEO, scam warning, disability accommodations, etc. We removed those. Check if any content about "Clearance: Must be a US Citizen with an active Secret Security Clearance" appears elsewhere; we included in Requirements. Check if any content about "Work Environment: Hybrid, on-site 2-3 days, Cristal City, Arlington, VA(DXC employee could be Remote)" we used in Schedule. Check if any content about "Compensation at DXC is influenced by an array of factors..." we summarized as Pay range; we kept the range but omitted the influencing factors sentence? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The sentence about compensation being influenced by factors is substantive? It's generic but still part of posting. Should we keep it? It's not a specific number; it's a statement. Could be considered filler but it's part of the posting. The instruction says: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The compensation influencing factors sentence is not a placeholder; it's a statement about how compensation is determined. It's substantive. Should we include it? Probably yes, as part of Pay section. We can add a paragraph before the range. Similarly, benefits: we have list but also statement "Full-time hires are eligible to participate in the DXC benefit program." We included as bullet. Also there is statement: "At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive." This is more fluff but could be considered About the role? Might be okay to include as a paragraph under About the role. We must not include EEO etc. Thus we can add a paragraph under About the role that includes the DXC description and also the culture statement. Let's craft About the role:

          DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience.

          At

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