PeopleSoft / CRM Developer

Responsibilities

• Design, develop, configure, and enhance PeopleSoft CRM capabilities supporting ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking.
• Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes using Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, and SQL.
• Build and support integrations between PeopleSoft CRM and external systems using REST/SOAP APIs, Integration Broker, web services, JSON/XML messaging, file-based interfaces, and other enterprise integration patterns.
• Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency; support Fluid or other modern PeopleSoft UX patterns where applicable.
• Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation of upgraded functionality.
• Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement durable fixes.
• Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications to support reliable service operations.
• Develop reusable utilities, scripts, and automation to improve deployment, testing, interface monitoring, data validation, troubleshooting, and operational support.
• Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data to confirm functionality and data integrity.
• Migrate and promote CRM objects and configuration across development, test, and production using established configuration, change-control, and release-management practices.
• Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams to diagnose cross-platform issues.
• Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles for CRM enhancements and integrations.
• Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions.

Requirements

• Must be a U.S. Citizen with an active Secret security clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered.
• 3+ years of hands-on PeopleSoft development experience, including experience developing or supporting PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality.
• Strong PeopleTools development skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL; experience developing or consuming REST/SOAP APIs is required.
• Experience designing and modifying PeopleSoft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment.
• Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment of customized application components.
• Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages; ability to perform root-cause analysis and deliver maintainable solutions.

Desired Skills

• Hands-on PeopleSoft CRM experience with help desk/service requests, ticket or case management, worklists, routing, notifications, and service operations.
• Experience integrating PeopleSoft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms.
• Knowledge of integration best practices including REST/SOAP, JSON/XML, error handling, logging, interface security, retries, and data validation.
• Experience with PeopleSoft Fluid, responsive UX patterns, or modernization of legacy PeopleSoft pages and navigation.
• Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing.
• Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support.