PeopleSoft CRM Developer

Key Responsibilities

• Administer, configure, and enhance PeopleSoft CRM functionality supporting ticket intake, case management, routing, escalation, and resolution tracking
• Analyze business requirements and implement CRM enhancements using PeopleTools technologies (PeopleCode, Application Designer, Application Engine, Component Interface, Integration Broker, SQL)
• Troubleshoot and resolve production issues, defects, data problems, and workflow failures; perform root cause analysis and implement long-term solutions
• Design, develop, test, and migrate CRM customizations, including components, pages, records, queries, notifications, and batch processes across environments
• Support integrations between PeopleSoft CRM, PeopleSoft HCM, and other enterprise systems, including interface monitoring and issue resolution
• Maintain and improve workflows, assignment rules, queues, statuses, templates, notifications, and security roles
• Develop scripts, utilities, and automation to improve system reliability and reduce manual effort
• Conduct code reviews, unit testing, and defect validation to support high-quality releases
• Support patching, upgrades, change management, and release deployments in alignment with secure SDLC practices
• Monitor system performance, logs, batch jobs, and data quality; recommend improvements and preventive measures
• Create and maintain technical documentation, SOPs, and knowledge articles
• Collaborate with cross-functional teams, including functional analysts, testers, DBAs, system administrators, and security teams
• Support audit readiness, access controls, and compliance requirements in a secure federal environment

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered in place of a degree
• 3+ years of PeopleSoft development or application support experience, including hands-on experience with PeopleSoft CRM or similar enterprise case/ticket management systems
• Strong experience with PeopleTools development, including PeopleCode, Application Designer, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL
• Experience configuring and supporting CRM workflows, notifications, security, batch processes, interfaces, and user-facing components in an on-premises Oracle environment
• Proven ability to troubleshoot complex issues, perform root cause analysis, and deliver maintainable, well-documented solutions
• Familiarity with code migration, version control, structured testing, and release management practices
• Working knowledge of UNIX, Linux, or Solaris environments and the ability to collaborate with infrastructure, database, and support teams
• U.S. Citizenship required with an active Secret clearance or the ability to obtain one
• Experience supporting federal or DoD environments strongly preferred