People Technology Administrator and Analyst

About the role

Amy’s Kitchen is a family-owned, organic, and vegetarian food company dedicated to making healthy eating accessible and enjoyable. Our People Technology Administrator and Analyst supports the management and optimization of our People Technology Systems (UKG) and other related platforms.

Responsibilities

• Maintain the People Technology System (PTS) ensuring data accuracy, system integrity, and security.
• Provide technical support to end-users, troubleshoot system issues, and elevate complex issues to the appropriate resources.
• Collaborate with the People Team to identify system requirements and enhancements and implement necessary changes.
• Conduct regular audits of data to ensure accuracy and compliance with company policies and regulations.
• Generate reports and analyze people data to identify trends, patterns, and areas for improvement.
• Develop and deliver training programs to educate People Team members on PTS functionality, analytics, and best practices.
• Support the implementation of new modules or functionalities within people technology.
• Respond to basic and intermediate level people data requests by collecting, structuring, analyzing, and reporting relevant data from various sources.
• Maintain case management tracking tool.
• Develop and maintain documentation, ensuring work instructions, standard operating procedures, etc., are complete, accurate, and up-to-date.
• Support continuous improvement by identifying key opportunities, solutions, and tools for improving effectiveness and efficiency of People processes through information system changes, reporting, dashboard metrics, etc.
• Develop relationships with managers and staff to provide guidance and support on PTS initiatives and receive feedback to identify opportunities for improvement.
• Provide excellent customer service to ensure an exceptional end-user experience.
• Liaise with IT Department on system maintenance.
• Perform special projects and other duties as assigned.

Qualifications

• Bachelor's degree (B.A.) in Human Resources, Management Information Systems, or other relevant field from four-year college or university, or equivalent combination of education and experience.
• Human Resource Information Professional (HRIP) Certification preferred.
• HR Analytics Certification desirable.
• Minimum 2-4 years HRMS experience administration and analysis, including Business Intelligence reporting.
• Strong knowledge of HR processes and best practices.
• Solid experience in HRMS software (e.g. UKG, Oracle, SAP, ADP, Workday) and Microsoft Office Suite.
• UKG Pro and UKG Pro Time (UTM) experience strongly desired.
• Experience in data analysis and reporting using HRMS tools, including Cognos BI and Microsoft Power BI.
• System implementation experience preferred.

Skills

• Innovative thinker who works well in a team environment.
• Strong organizational and time management skills, proven attention to detail, sense of urgency, excellent follow-through, ability to successfully handle multiple priorities concurrently, and ability to handle sensitive information with the strictest of confidentiality.
• Excellent written and verbal communications skills, able to work in a deadline-oriented environment and be able to work effectively alone and as part of a team.
• Research, analytical, and problem-solving skills, able to interpret data, build sophisticated spreadsheets, summarize results, and make recommendations.
• Outstanding customer service skills and ability to work with people of diverse educational, ethnic, and economic backgrounds.

Education

• Education: Bachelor's degree (B.A.) in Human Resources, Management Information Systems, or other relevant field from four-year college or university, or equivalent combination of education and experience.

Equal Opportunity Employer

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