People & Talent HR Associate

About the role

At MyPlanAdvocate, we are dedicated to improving the lives of everyone we serve. Our team supports an underserved population and is committed to creating a supportive and inclusive work environment.

Responsibilities

• Own and facilitate all W2 Day 1 new hire orientations for both exempt and non-exempt employees, ensuring a consistent, welcoming, and compliant onboarding experience.
• Coordinate end-to-end onboarding logistics including scheduling, communications, system access, and orientation materials in partnership with IT, Payroll, Benefits, and hiring managers.
• Process and verify Form I-9 documentation, E-Verify submissions, and other required new hire paperwork in accordance with federal and state regulations.
• Maintain and continuously improve onboarding content, presentations, and Day 1 checklists to reflect current policies, benefits, and company culture.
• Track new hire completion of onboarding tasks and follow up to ensure timely completion of required documentation and training.
• Serve as the primary point of contact for all employee leave inquiries, providing knowledgeable guidance on FMLA, ADA accommodations, parental leave, short-term disability, personal leave, military leave, and state-specific leave programs.
• Administer the end-to-end leave process including eligibility review, documentation, approvals, employee communications, return-to-work coordination, and recertifications.
• Partner with third-party leave administrators, payroll, and benefits vendors to ensure accurate leave tracking, pay continuation, and benefits coordination.
• Track and audit leave activity to ensure proper usage, accurate records, and compliance with federal, state, and local leave laws.
• Proactively educate managers and employees on leave policies, processes, and responsibilities to support consistent application across the organization.
• Provide day-to-day workforce support by responding to employee inquiries related to policies, benefits, leave, HRIS, and general People Operations questions.
• Aid in employee relations matters under the direction of the People Operations Manager, including documentation, follow-up, and escalation as appropriate.
• Support workforce planning activities such as headcount tracking, organizational updates, employee status changes, and reporting.
• Partner with managers on lifecycle events including transfers, promotions, leaves, returns from leave, and separations to ensure a smooth employee experience.
• Champion a positive employee experience by delivering responsive, empathetic, and solutions-oriented support.
• Manage HR documents and maintain organized, accurate, and confidential employee files, electronic records, and filing systems.
• Audit HRIS and ATS data regularly to ensure data integrity, accurate reporting, and compliance with retention requirements.
• Prepare employee letters, verifications of employment, and other documentation as requested.
• Maintain document templates and standard operating procedures (SOPs) for People Operations workflows.
• Utilize HRIS systems for data entry, employee record management, reporting, and workflow administration.
• Leverage Applicant Tracking System (ATS) experience to support new hire data flow, integrations with onboarding, and clean handoffs from offer acceptance into Day 1.
• Generate reports and dashboards as needed to support leadership decision-making, audits, and compliance reviews.
• Identify and recommend opportunities to streamline and automate manual processes within HR systems.
• Provide working knowledge of core employee benefits programs to answer inquiries and guide associates to the appropriate resources.
• Support annual open enrollment, qualifying life events, and ongoing benefits communications in partnership with the People Operations Manager and benefits vendors.
• Reinforce and consistently apply company policies and procedures while flagging opportunities for clarification or improvement.
• Contribute to employee engagement and recognition initiatives, helping to plan, coordinate, and execute programs that strengthen culture.
• Develop and contribute content for the monthly employee newsletter, including announcements, milestones, and People Operations updates.
• Support internal communications related to policy changes, benefits updates, and key People Operations initiatives.
• Ensure People Operations practices remain compliant with applicable federal, state, and local employment laws.
• Participate in audits, compliance reviews, and process documentation efforts.

Requirements

• 2+ years of progressive HR / People Operations experience, ideally in a fast-paced or multi-state environment.
• Demonstrated experience administering leave of absence programs (FMLA, ADA, state leaves, parental, STD, etc.) with strong knowledge of applicable regulations.
• Hands-on experience with an Applicant Tracking System (ATS) and an HRIS platform; comfort navigating, configuring workflows, and pulling reports.
• Experience facilitating new hire orientations for both exempt and non-exempt populations.
• Strong working knowledge of Form I-9 / E-Verify requirements and onboarding compliance.
• Excellent organizational skills with the ability to manage multiple priorities, deadlines, and confidential information.
• Strong written and verbal communication skills with a service-oriented mindset.
• Proficiency in Google Suite (Gmail, Google Doc, Google Sheets, Google Slides) and modern collaboration tools.
• Ability to work a hybrid schedule from the Salt Lake City, UT office (approximately 2 days per week on-site, flexible based on business needs).
• Bachelor’s degree in Human Resources, Business, Organizational Development, or a related field; equivalent experience considered.
• PHR, SHRM-CP, or similar HR certification.
• Experience supporting a workforce that includes both corporate and contact center / operational employees.
• Familiarity with multi-state leave and employment law nuances.
• Experience supporting employee engagement, recognition, and internal communications programs.

Qualifications

• Confidentiality & Integrity — Handles sensitive employee information with discretion and sound judgment.
• Customer Service Orientation — Treats every employee interaction as an opportunity to deliver a great experience.
• Attention to Detail — Maintains accuracy across documentation, systems, and compliance work.
• Adaptability — Comfortable shifting priorities as onboarding volumes, leave caseloads, and projects fluctuate.
• Collaboration — Builds strong partnerships across People Operations, Payroll, Benefits, IT, and the broader business.
• Ownership — Takes initiative, follows through, and continuously looks for ways to improve.

Pay

This role is offered at a salary range of $55,000 - $60,000 USD per year for a hybrid schedule based in Salt Lake City, UT.

Schedule

This is a hybrid role based in Salt Lake City, Utah. The expected schedule is approximately two (2) days per week in the SLC office, with the remaining days worked remotely. The in-office cadence may shift up or down depending on current responsibilities, onboarding volume, and team needs. Reliable internet, a dedicated home workspace, and the ability to commute to the SLC office on scheduled in-office days are required.