Associate Manager, Talent & Employee Relations

Key Responsibilities

• Manages the full administrative lifecycle of ER cases: intake logging, corrective action form preparation and filing, documentation tracking, and case closure in the People OS.
• Owns LOA coordination end-to-end: intake, state-specific paperwork, timeline tracking, and handoff to HR Ops for payroll and HRIS execution.
• Maintains ER case queue integrity, ensuring all active cases are documented to standard and SLAs are current; flags aging cases, missing documentation, or escalation criteria to the HRBP.
• Prepares corrective action documentation and meeting materials for HRBP delivery, executing against HRBP direction and checking for accuracy and completeness before any manager conversation.
• Tracks open ER matters across regions and produces regular status summaries for HRBP review.
• Coordinates the annual training calendar: scheduling, logistics, facilitator preparation, and attendance tracking across studio and HQ populations.
• Administers the LMS, including enrollment, completion tracking, compliance reporting, and escalation of non-completion to field managers.
• Supports onboarding program execution by maintaining onboarding bundles, tracking cohort completion, and surfacing gaps for HRBP and Talent Development review.
• Captures logistics and materials for manager capability training sessions: scheduling, platform setup, material distribution, and attendance tracking.
• Maintains the training calendar and session records in the LMS; flags outdated content or scheduling gaps to the Talent Development lead for resolution.
• PARTNERS WITH HR OPS ON LEAVE ADMINISTRATION HANDOFFS, ENSUREING PAYROLL IMPLICATIONS OF LOAS ARE ACCURATELY COMMUNICATED, DOCUMENTED, AND TRACKED TO RESOLUTION.
• COORDINATES WITH REGIONAL MANAGERS AND STUDIO MANAGERS ON ER DOCUMENTATION REQUESTS, TRAINING DEADLINES, AND COMPLIANCE REQUIREMENTS, ESCALATING JUDGMENT CALLS TO THE HRBP RATHER THAN RESOLVING THEM INDEPENDENTLY.
• SUPPORTS THE HRBP IN PREPARING FIELD-FACING COMMUNICATIONS, CASE SUMMARIES, AND MANAGER GUIDANCE DOCUMENTS.
• UPDATES PEOPLE TEAM SOPS AND FILING SYSTEMS BASED ON DIRECTION FROM THE HRBP OR TALENT DEVELOPMENT LEAD; MAINTAINS VERSION CONTROL AND ENSURES CURRENT DOCS ARE ACCESSIBLE.

Requirements

• 2-4 years of HR, People Operations, or L&D coordination experience in a multi-unit retail, hospitality, or distributed workforce environment.
• Demonstrated documentation discipline: complete, accurate records kept consistently, not when prompted.
• Prior exposure to leave administration, including FMLA, state-level paid sick leave, and ADA accommodation workflows; not required to be an expert, but must have prior hands-on experience.
• Comfort operating in an environment where processes are still being built; this role will help write SOPs, not just follow them.
• Experience with an HRIS and case management or project tracking tooling; ability to learn new systems quickly.
• Strong written communication: drafts clean, professional documentation without heavy editing rounds.
• New York City or tri-state area based; available in-person at HQ (Nolita, Manhattan) at least 3 days per week.

Benefits & Perks

• Flexible Work Environment (3 days in office, 2 days work from home)
• Comprehensive Medical, Dental, and Vision Insurance (including a plan option with $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off, Paid Safe & Sick Leave, and Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!