Associate Manager, Employee Relations

Job Description

Make an impact where it matters most—helping shape a fair, respectful, and high-performing workplace. In this role, you’ll lead complex employee relations investigations across multiple regions while partnering closely with HR and business leaders to strengthen culture, mitigate risk, and drive consistency. This is an opportunity to influence outcomes at scale while building trusted relationships across a global organization.

• Conducts HR investigations for a high-volume portfolio of cases across all US, LATAM and Canada, including intake processes, investigation planning, conducting interviews, making determinations and recommendations, and providing reporting/insights analysis. Communicates and updates status of investigations to relevant managers and HRBPs.
• Makes recommendations to HRBPs and leadership regarding investigations and employee relations issues.
• Provides additional support on high level, complex cases as needed.
• Analyzes HR investigations, employee relations and other data trends to address and mitigate risk and support and drive our culture of integrity. Partners with HR to drive necessary improvements.
• Responds to alleged violation of rules, regulations, policies, procedures and standards of conduct through the initiation of appropriate investigation procedures in partnership with Employment Legal, Compliance and local HR teams.
• Provides counsel and advice to HRBPs regarding employee relations issues, submits recommendations on addressing employee relations matters.
• Develops and delivers training to managers, employees and HRBPs as appropriate. Supports in defining the standards and processes related to employee relations.
• Provides coaching to HRBPs on employee relations matters in addition to work environment matters.
• Collaborates with Compliance and Employment Legal regarding employee discipline for Compliance investigations that are not work environment matters. May also assist in these investigations.
• Maintains knowledge of current and emerging laws and regulations, and periodically reviews and updates applicable standards, trends and issues affecting the company work environment and policies.

Requirements

• Bachelor's Degree or 6+ years relevant experience
• Minimum 6 years of work experience
• Bilingual fluent speaking and writing Spanish (preferred)
• Minimum 3 years business-facing HR, HR COE, HR Operations, or role-related experience (preferred)
• Minimum 1 year of relevant investigation experience (preferred)
• Bilingual Portuguese (preferred)

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Pay

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual