People Support Partner

About the role

The People Support Partner will support the Talent Management team in various functions including employee relations, performance management, and compliance. The ideal candidate will have a broad understanding of People Department practices and the ability to manage multiple tasks effectively.

Work location

Hybrid – Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

• Provides exceptional customer service to internal and external customers of People Department in all matters and transactions.
• Serves as the primary point of contact for the People Department for general phone and e-mail inquiries, and in a timely manner, accurately resolves or escalates inquiries appropriately.
• Serves as second (back-up) point of contact for other positions within the department as assigned.
• Communicates various policies, procedures, laws, standards, and other regulations to employees and leaders, with direction and guidance from People Department Leadership, or Strategic People Partners as needed.
• As directed, participates in the recruiting, onboarding, performance management, investigations, corrective discipline, and terminations for team members.
• As directed, participates in and/or completes investigations and employee relations issues through to resolution, including unemployment and/or EEOC claims.
• As directed, assists with job duties and routine processes, programs, and projects across all functional areas of People Department.
• Participates in departmental audits and projects, as well as assists in preparing metrics, reports, and presentations as directed.
• Analyzes current policies, processes, and procedures and recommends potential changes, updates, or enhancements.
• Participates in department meetings and continuing education opportunities.
• Maintains confidentiality of all People Department and company information and data.
• Performs all duties in an ethical manner consistent with the organization's mission, vision, and values.
• Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

Qualifications

• Required education: Bachelor's Degree (higher degree accepted) in Human Resources, Business or related field
• Preferred experience: 1 year experience or internship in an entry level human resources position