People Partner

About the role

We're looking for a People Partner who can move comfortably between the strategic and the operational: one day coaching a manager through a tough performance conversation, the next day working through a benefits enrollment workflow. This is a hybrid HRBP and People Operations role, and it's a great fit for someone who genuinely likes both sides of that work and doesn't want to specialize in just one.

Responsibilities

• Serve as a trusted advisor to managers on performance issues, employee concerns, and team dynamics.
• Coach managers through difficult conversations — performance improvement plans, corrective action, and, when needed, terminations.
• Conduct investigations into employee complaints with care, neutrality, and rigorous documentation.
• Own the day-to-day administration of our benefits programs: health (medical, dental, vision); retirement savings; and ancillary perks & benefits.
• Run open enrollment, handle qualifying life events, and field employee questions.
• Identify gaps or pain points in our benefits experience and propose fixes.
• Keep us compliant across federal and multi-state employment law — FLSA, FMLA, ADA, state leave laws, pay transparency, and the rest.
• Own workplace safety reporting, including OSHA logs, incident response, and required postings.
• Maintain employee files, I-9s, and other regulated records.
• Partner with the head of people & Legal to stay ahead of regulatory changes that affect a distributed, multi-state workforce.
• Improve and own the processes behind the employee lifecycle — onboarding, offboarding, internal transfers, and leaves of absence.
• Build self-service resources and documentation so managers and employees can find answers without always needing us.
• Look at every workflow you touch with an eye for "could this be faster, simpler, or smarter?" Use AI tools to automate documentation drafting, policy summarization, ticket triage, data analysis, and reporting.

Requirements

• 4+ years of progressive experience spanning both HR business partnering and people operations / HR generalist work.
• Demonstrated experience handling employee relations cases end-to-end, including performance management, investigations, and terminations.
• Hands-on experience administering benefits programs (medical, 401(k), leave) and running open enrollment.
• Solid grounding in multi-state US employment compliance, including workplace safety reporting (OSHA recordkeeping, incident reporting, postings).
• Experience working in a startup or high-growth environment. You are comfortable with ambiguity, change, and building things that don't exist yet.
• Experience in hospitality, travel, vacation rentals, hotels, or a similar industry is a strong plus, especially if you've supported a workforce that includes field, operations, or property-based teams.
• Experience in AI tools (ChatGPT, Claude, Copilot, etc.) and have real examples of how you've used them to improve your work.
• Excellent judgment, discretion, and follow-through. People trust you with hard things because you handle them well.
• Strong written communication: you can write a clean policy, a difficult email, and a manager training guide.

Qualifications

• You are fluent with AI tools (ChatGPT, Claude, Copilot, etc.) and have real examples of how you've used them to improve your work.
• No soliciting from staffing agencies.

Benefits

• Salary: $80,000-90,000 USD per year, depending on experience and location.
• Generous paid time off.
• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Complimentary and discounted stays at AvantStay properties.
• Paid parental leave.
• Wellness stipend.
• Cell phone stipend.

Pay

$80,000-90,000 USD per year, depending on experience and location.

Schedule

Fully remote in the US, Central or Eastern time zones preferred.