People Shared Services Representative, Support II

About the role

The People Service Center Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs. They also serve as a first point-of-contact for former employees' questions on People Team (HR) policies and/or processes.

Responsibilities

• Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processes
• Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
• Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Works closely with the regional COE's to resolve employee inquiries
• Utilizes the different HR systems such as Service Now, ADP, Workday, Oracle Cloud, Degreed to answer employee questions
• Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
• Responsible for managing onboarding process
• Provides rewards administration support for some company benefits programs
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provides internal / external audit support, e.g. collection and preparation of supporting documents
• Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
• Performs all work in accordance with established People Service Center standards
• Performs related work as assigned

Requirements

Requires a HS diploma or GED. 2+ years of previous experience in a customer or employee facing environment. Associate or bachelor’s degree in HR or HR Shared Services experience. Workday experience highly preferred. Bilingual (Spanish or French) is preferred. Excellent verbal and written communication skills. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. Professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person. Able to independently execute an action plan following documented policies and procedures. Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points. Ability to learn and navigate new software quickly.

Preferred Skills And Competencies

Team Player. Bilingual (Spanish or French) is preferred. Excellent verbal and written communication skills. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. Professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person. Able to independently execute an action plan following documented policies and procedures. Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points. Ability to learn and navigate new software quickly.

Benefits

Equal Opportunity Employer. Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law.

Pay

$23.62 - $35.42 Hourly. Incentive Compensation: Additional opportunity to earn substantial variable compensation tied to quota achievement. Annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Schedule

Hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL.