Services Support Representative 2

Key Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Key Qualifications

• A High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years' experience in area of responsibility.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

Varies

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years' experience in area of responsibility.