Member Service Support Representative

About the role

Now Hiring: Member Service Support Representative

Essential Functions & Responsibilities

• Greets members, visitors, and vendors while providing relevant information based on the reason for their visit.
• Takes responsibility for directing members, visitors, and vendors to the appropriate department or resource for further information and service.
• Suppors the member service team with the instant issue of Debit and ATM cards, printing of statements and direct deposit information, and verification letters.
• Manages courier delivery, check orders, and vendor and guest tracking logs.
• Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies.
• Adheres to all branch processes, procedures, policies, and compliance regulations.
• Manages scheduling software for member service appointments.
• Performs other job-related duties as assigned.

Knowledge And Skills

• Experience: Entry-level. Six months of customer service experience preferred.
• Education: High school diploma or equivalent required or an equivalent combination of education and experience.
• Interpersonal Skills: Significantly contact with others inside and outside the Credit Union, requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication.
• Other Skills: Basic Microsoft Office skills and learning the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed.