HR Representative, Shared Services

About the role

This position provides comprehensive HR support and advisory services via phone, email, cases, audits and HR Cloud transactions with a goal of first contact resolution in accordance with Service Level Agreements.

Responsibilities

• Collects the necessary information regarding the request, analyzes the situation and determines the policies and laws related to the situation.
• Determines the appropriate course of action to handle the request based on previous experiences related to similar situations.
• Maintains a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations.
• Manages all process steps after hiring decision to create a seamless onboarding process by approving/extending offer letter, ensuring pre/post-employment checks are passed and Form I-9, and E-Verify are complete.
• Follows up timely as needed on each step of the process.
• Resolves any system processing issues within the onboarding process as they are encountered.
• Researches and identifies the cause and implements any necessary steps to avoid them in the future.
• Plans and prioritizes workload and uses available resources to ensure agreed service levels are met.
• Acts as liaison and builds rapport with partner CoE’s including HRIT, Leave of Absence, Payroll, Kronos, Talent Acquisition, Employee Relations/Legal, Compensation, HR Business Partners, Concur, Relocation, Financial Shared Services, Learning and Development, and IT in order to provide assistance and obtain resolution for employees, ex-employees, managers and HR Business Partners.
• Troubleshoots, answers questions, provides guidance and assists employees, managers, HR Business Partners and CoE’s in areas such as Careers, performance appraisal and merit, Kronos, HR system administration, and company policies.
• Uses effective and appropriate verbal and written communication skills with all levels of the organization to identify underlying issues and support any related requests.
• Analyzes information obtained and determines which policies and laws are relevant to the situation.
• Utilizes empathy, diplomacy & tact to promote positive employee engagement.
• Ensures fairness, alignment and consistent practices of policies and procedures as well as adheres to all relevant laws in all situations handled.
• Sets up and maintains data in the various HR systems (HR Cloud, Kronos, Careers, OnBase).
• Executes and analyzes designated audit reports and collaborates with appropriate groups to ensure data integrity and consistency.
• Processes any necessary corrections or updates in the HR Cloud, Careers and Guardian systems.
• Supports the completion of HR Cases and other requests by maintaining data in the various HR systems (HR Cloud, Kronos, Careers, OnBase).
• Participates in and presents during divisional HR Business Partner onboarding and training.
• Provides additional support to HR field, upon request.
• Reviews, audits and executes HR Cloud transactions for Assignment and Salary/Compensation Changes.
• Reviews and processes any pre-employment screening invoices on or before due date, ensuring all charges are allocated to the appropriate Cost Centers.
• Forwards any out-of-scope invoices to the appropriate HR contact for processing.
• Responds to unemployment claims in the United States from initial claim to final decision including new claims, fraudulent claims, state requests, hearings and decisions.
• Reviews, triages and resolves assigned cases, HR Cloud transactions and creates/approves offers within designated Service Level Agreements.
• Leverages the case management self-service portal with HRBP’s, managers and employees to assist with self-service.
• Leverages SharePoint, Kaleidoscope, and SharePoint to obtain information and coach HRBP’s, managers and employees on how to find and use these resources.
• Reviews, audits and executes HR Cloud transactions for Assignment and Salary/Compensation Changes.
• Reviews and processes any pre-employment screening invoices on or before due date, ensuring all charges are allocated to the appropriate Cost Centers.
• Forwards any out-of-scope invoices to the appropriate HR contact for processing.
• Responds to unemployment claims in the United States from initial claim to final decision including new claims, fraudulent claims, state requests, hearings and decisions.
• Reviews, triages and resolves assigned cases, HR Cloud transactions and creates/approve offers within designated Service Level Agreements.
• Leverages the case management self-service portal with HRBP’s, managers and employees to assist with self-service.
• Leverages SharePoint, Kaleidoscope, and SharePoint to obtain information and coach HRBP’s, managers and employees on how to find and use these resources.

Qualifications

• Bachelor’s Degree from an accredited institution is required.
• 1+ year of human resources or customer service experience.
• Must be authorized to work in the US without company sponsorship now or in the future.
• Must be at least eighteen (18) years of age.
• Experience using Microsoft Office – Excel, Word, Power Point or Access.
• Bilingual Spanish speaking & writing strongly preferred.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life… with rewards, benefits and the flexibility to enhance your health and well-being; Career… with opportunities to learn, develop new skills and grow your contribution; Connection… with an inclusive team and commitment to our own and broader communities. It's all here for you… let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.

Equal Opportunity Employer

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.