People Services (HR) Manager

About the Resort

South Florida's beacon of hospitality, Pier Sixty-Six Resort, has returned to Fort Lauderdale. This lush 32-acre waterfront enclave features an extraordinary luxury resort with 325 guest rooms, suites, and villas, an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool experiences, and a vibrant waterfront promenade with retail and dining. Every space is designed to inspire and relax, delivering exceptional service and refined touches for unforgettable experiences. The resort is brought to life by over 600 diverse and talented Team Members dedicated to creating a new legacy of luxury hospitality.

We are committed to fostering a caring culture that supports our team through state-of-the-art facilities, a first-class Team Member dining room, and a focus on individual well-being and professional growth. Pier Sixty-Six welcomes dedicated, energetic, and polished hospitality professionals passionate about delivering excellence.

About the Role

The People Services (HR) Manager supports the resort's People Services strategy by driving talent acquisition, employee relations, performance management, engagement, compliance, and team member development. This role partners closely with operational leaders to build a high-performing workforce while fostering a culture of excellence, inclusion, accountability, and luxury hospitality. The People Services Manager serves as a trusted advisor to leaders and team members, ensuring compliance with employment laws and company policies while delivering an exceptional team member experience throughout the employment lifecycle.

Responsibilities

• Strategic Human Resources: Partner with department leaders to develop workforce planning, staffing, and organizational development strategies aligned with business objectives. Support People Services initiatives that enhance team member engagement, retention, and organizational effectiveness. Analyze workforce metrics and trends to identify opportunities and recommend solutions.
• Talent Acquisition & Onboarding: Lead full-cycle recruitment efforts for hourly and management positions, both domestically and internationally. Maintain and optimize the Applicant Tracking System (ATS), ensuring accurate candidate records and reporting. Coordinate competency-based interview processes and partner with hiring managers to select top talent. Oversee new hire onboarding and orientation programs to ensure an engaging and consistent experience. Support internship, visa, and international recruitment initiatives as applicable.
• Employee Relations: Serve as a trusted resource for leaders and team members by providing guidance on employee relations matters. Conduct investigations, recommend resolutions, and document corrective actions while maintaining confidentiality. Coach managers on performance management, conflict resolution, policy interpretation, and employee development. Foster a positive workplace culture built on respect, accountability, and inclusion.
• Performance Management & Talent Development: Oversee the annual performance review process and ensure timely completion across all departments. Support succession planning and talent development initiatives. Partner with leaders to identify training needs and coordinate learning opportunities. Assist in developing leadership capabilities through coaching and mentoring.
• Team Member Engagement: Coordinate team member recognition programs, appreciation events, and engagement initiatives. Administer annual team member engagement surveys and communicate results while partnering with leadership to develop action plans. Support the planning and execution of employee events that strengthen workplace culture.
• Benefits & Leave Administration: Assist with benefits administration, including open enrollment and team member education. Administer Family and Medical Leave (FMLA), Leave of Absence (LOA), and other protected leave programs in compliance with federal, state, and local regulations. Provide compassionate support to team members throughout the leave process.
• Compliance & Human Resources Administration: Ensure compliance with all federal, state, and local employment laws, company policies, and recordkeeping requirements. Maintain accurate personnel records and HR documentation. Assist with audits, reporting, and regulatory compliance. Maintain confidentiality of sensitive employee information.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field preferred.
• Minimum of 3 years of progressive Human Resources Generalist, Human Resources Business Partner, or Recruiting experience, preferably within hospitality or luxury service environments.
• Demonstrated experience in full-cycle recruitment for hourly and management positions, including domestic and international hiring.
• Strong knowledge of employment laws, employee relations, performance management, and HR best practices.
• Proven ability to build trusted relationships with leaders and team members at all organizational levels.
• Excellent communication, organizational, interpersonal, and problem-solving skills.
• Strong analytical skills with the ability to interpret HR metrics and make data-driven recommendations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with HRIS and Applicant Tracking Systems; UKG and iCIMS experience preferred.
• Bilingual in English and Spanish preferred.

Skills

• Exceptional leadership and relationship-building skills.
• High level of professionalism, integrity, and confidentiality.
• Strong organizational skills with the ability to prioritize multiple projects in a fast-paced environment.
• Ability to influence, coach, and develop leaders while maintaining positive working relationships.
• Strong attention to detail and follow-through.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Passion for delivering an exceptional team member experience and supporting a luxury hospitality culture.

Physical Requirements

• Ability to stand, walk, and move throughout the resort for extended periods.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to sit, use a computer, and communicate effectively throughout the workday.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.
• Free team member room nights.