People Services Coordinator

About the role

The People Services Specialist serves as a contact for employee and manager inquiries for all things HR. You will be the "face of the People Team," providing high-touch customer service and ensuring seamless entry for all queries regarding policies, benefits, leaves, and systems. As a member of the People Service Center (PSC), you will manage initial intake and resolve foundational issues, escalating complex cases to the People Service Center Manager. You will report into the Manager, People Service Center.

Work Location

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay

The base pay for this role is: $30 - $39 per hour. You are also eligible for employee benefits and a monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Ticket Intake: Providing excellent customer service for employee and manager inquiries through the PSC inbox, resolving foundational questions related to benefits, leaves, payroll, systems and other HR inquiries related to the employee lifecycle.
• Escalation: Identify and escalate complex inquiries to the appropriate SMEs.
• Process Optimization: Recognize and surface thematic opportunities to improve HR shared services efficiency and automation through existing tools.
• Organizational Support: Facilitate New Hire Orientation and other employee-facing training sessions, such as Lunch and Learns.
• Compliance & Administration: Perform routine compliance tasks, including I-9 verifications, background check adjudications, and regular data audits following established procedures.
• Record Management: Complete transactions in Workday, promptly assisting in the maintenance and accuracy of employee data in the system.
• Department Support: Support all areas across People Service Center Team serving as cross functional member knowledgeable of all HR inquiries across an employee life cycle.
• Other duties as assigned.

Requirements

• 1+ year working in HR
• 2+ years customer service experience with a mindset focused on responding promptly to correspondence.
• Experience engaging with customers both in writing and verbally, with the ability to explain complex ideas in a straightforward manner.
• Bonus Points: Workday experience, HR shared service experience

Qualifications

None specified.

Skills

None specified.

Benefits

You are eligible for employee benefits and a monthly vacation accrual at a rate of 15 days per year.

Schedule

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.