Personal Service Coordinator

About the role

The Personal Service Coordinators (PSC) l/ll are responsible for coordinating the needs of each client and family assigned to their caseload. They conduct intake and complete comprehensive evaluations, assist clients in developing and implementing personal plans of care, and manage the process to include monitoring effectiveness of support services.

Essential Duties/Responsibilities

• Conducts intake and completes comprehensive evaluation of each client’s life situation including problems and needs, and with client’s participation and consent, prepares a detailed plan of care.
• Assists clients with developing and implementing a personal plan of care, as well as facilitating access to and providing community resource linkage.
• Maintains regular contact with clients (i.e. client home visits) to provide personal support, consultation, confront challenges and provide a direct, pro-active approach to care that includes guidance and instruction.
• Maintains daily record of work activities, including completion of service progress notes and billing forms per Pathways and contract standards and in compliance with Short Doyle/Medi-Cal requirements related to case management.
• Maintains and ensures HIPAA standards, ethical standards and professional boundaries with all staff and clients.
• Works independently and makes sound decisions without close supervision.
• Transports clients when necessary and according to program guidelines.
• May conduct 5585/5150 evaluations and possess designation under LPS 5585/5150.
• Provides the best customer care possible, identifies and builds upon the strengths of consumers, coworkers, and the communities we serve, supports consumers’ steps towards Recovery and Wellness, creates an organizational culture that respects and celebrates the diversity of our consumers, values learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the industry, researches and utilizes our industry’s best practices and analyzes our own services to ensure the best possible outcomes.

Recovery Requirements

• Identify and build upon the strengths of consumers, coworkers, and the communities we serve.
• Create an organizational culture that respects and celebrates the diversity of our consumers.
• Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the industry.
• Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.

Education and/or Licensing Requirements

• Personal Service Coordinator l: Bachelor's degree from an accredited university in human services or related field and one year related experience. Can claim for mental health services (except psychotherapy), unplanned services and targeted case management within their training and scope of practice.
• Personal Service Coordinator ll: Bachelor's degree from an accredited university in human services or related field and four years related experience. Up to two years of graduate education may be substituted for the experience requirement on a year-for-year basis. Up to two years of post-associate arts clinical experience may be substituted for the required educational experience in addition to the requirement of four years’ experience in a mental health setting. Can claim for mental health services (except psychotherapy), unplanned services and targeted case management within their training and scope of practice.

Knowledge, Skills And Experience

• May be required to have knowledge of rehabilitation model.
• Excellent documentation and organization skills, interpersonal skills and good written and verbal communication skills.
• Intermediate level PC skills required.

Physical Requirements

• Office Environment (not remote position).
• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of computer, tablet, phone and/or general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Will require off-site travel 20% - local and out of state (meeting, county and/or client needs).
• Will use personal car or vehicle as required for travel and/ or transportation.

What We Offer

• Full Time Employees: Paid vacation days that increase with tenure, separate sick leave that rolls over each year, up to 10 Paid holidays*, medical, dental, vision benefit plan options, DailyPay- Access to your daily earnings without waiting for payday*, training, development and continuing education credits for licensure requirements, all employees 401K, free licensure supervision, employee assistance program, pet insurance, perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment, mileage reimbursement*, company cellphone benefits may vary based on Position/State/County.

Application Deadline

Applications will be reviewed on a rolling basis until the position is filled. If you're #readytowork we are #readytohire! Now hiring!