People Operations Specialist II

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We need to parse the posting. Given text includes: - Department 14200 Enterprise Corporate - People & Culture Shared Services - Status Full time - Benefits Eligible Yes - Hours Per Week 40 - Schedule Details/Additional Information Monday-Friday, 8 a.m.-5 p.m. EST-Remote - Pay Range $30.70 - $46.05 - Major Responsibilities (list) - Licensure, Registration, And/or Certification Required None Required. - Education Required Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience. - Experience Required Typically requires 2 years of experience in human resources or 6 years in customer service. - Knowledge, Skills & Abilities Required (list) - Physical Requirements And Working Conditions (some text) - DISCLAIMER (boilerplate, remove) - Our CommitmenttoYou Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: (list) - About Advocate Health (description) - The People Operations Specialist II supports the efficient delivery of HR services across a variety of operational content areas, including but not limited to onboarding, leave of absence, compliance, benefits, payroll support, and data management. This role ensures the timely and accurate execution of transactions, cases, and inquiries, acting as a subject matter expert and operational partner. The Specialist serves as a key link between policy, process, and teammate experience while maintaining service excellence, data integrity, and compliance with organizational and regulatory requirements. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove DISCLAIMER, maybe "Our CommitmenttoYou" is benefits description; we can keep benefits section. We need to include sections: About the role (maybe a summary), Responsibilities, Requirements (maybe Education + Experience), Qualifications (maybe Knowledge, Skills & Abilities), Skills (maybe part of Knowledge, Skills & Abilities), Benefits, Pay, Schedule. We must not repeat job title as heading (the page already shows it). No Job ID. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like responsibilities list, education, experience, knowledge/skills/abilities, physical requirements, benefits description, pay range, schedule. We need to decide which sections to include. We have: - About the role: Could be the paragraph describing role: "The People Operations Specialist II supports the efficient delivery of HR services across a variety of operational content areas, including but not limited to onboarding, leave of absence, compliance, benefits, payroll support, and data management. This role ensures the timely and accurate execution of transactions, cases, and inquiries, acting as a subject matter expert and operational partner. The Specialist serves as a key link between policy, process, and teammate experience while maintaining service excellence, data integrity, and compliance with organizational and regulatory requirements." Also earlier description: "Department 14200 Enterprise Corporate - People & Culture Shared Services Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Monday-Friday, 8 a.m.-5 p.m. EST-Remote Pay Range $30.70 - $46.05" That's metadata. But we need to include About the role section only if there is real specific content. We have that paragraph. Responsibilities: The "Major Responsibilities" list. Requirements: Could combine Education Required and Experience Required. Also Licensure etc (None Required) maybe not needed. Qualifications: Could be Knowledge, Skills & Abilities Required. Skills: Might be overlapping; but we can include Skills as part of Knowledge, Skills & Abilities. However we should avoid thin sections. Perhaps combine Knowledge, Skills & Abilities into a Skills section, or Qualifications. We need to follow instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can decide which to include. We have content for: - About the role: yes. - Responsibilities: yes. - Requirements: Education and Experience (maybe also Licensure none required but we can note none required). - Qualifications: maybe not needed if we combine into Skills. - Skills: Knowledge, Skills & Abilities Required. - Benefits: from "Our CommitmenttoYou" list. - Pay: Pay Range. - Schedule: Hours Per Week and Schedule Details. We should not create sections with filler like "commensurate with experience". We have actual data. We need to output only HTML fragment, no /, no markdown. We'll produce something like:

About the role

The People Operations Specialist II supports the efficient delivery of HR services across a variety of operational content areas, including but not limited to onboarding, leave of absence, compliance, benefits, payroll support, and data management. This role ensures the timely and accurate execution of transactions, cases, and inquiries, acting as a subject matter expert and operational partner. The Specialist serves as a key link between policy, process, and teammate experience while maintaining service excellence, data integrity, and compliance with organizational and regulatory requirements.

Responsibilities

• Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
• Participate in cross-training in multiple content areas to support business continuity and enhance team agility.
• Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
• Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
• Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.
• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
• Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.
• Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
• Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
• Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles.
• Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care.
• Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics

Requirements

Education: Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience.

Experience: Typically requires 2 years of experience in human resources or 6 years in customer service.

Licensure, Registration, And/or Certification: None Required.

Skills

• Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
• Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
• High sense of urgency for meeting commitments and completing assignments.
• Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
• Critical thinking and multi-tasking in a high-volume environment.
• Ability to consistently deliver high quality customer service in a professional manner.
• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills.
• Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.
• Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines.
• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training; Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance.
• Benefits And More: Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program.

Pay

Pay Range: $30.70 - $46.05

Schedule

Hours Per Week: 40

Schedule Details: Monday-Friday, 8 a.m.-5 p.m. EST-Remote

We need to ensure we didn't include any boilerplate like "DISCLAIMER", "Our CommitmenttoYou" we kept as benefits but we removed the heading "Our CommitmenttoYou". We kept the description. We also need to remove duplicated lines: we didn't duplicate. Check if any content missing: Physical Requirements And Working Conditions: "This position requires travel so it will be exposed to road, weather and travel hazards. Operates all equipment necessary to perform the job. Exposed to normal office environment." This is substantive; we should include it perhaps under a section like "Working Conditions" but not in the predefined headings list. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we can use those headings; but we could also add other headings if needed? It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the allowed headings; we should not create other headings. So we need to fit physical requirements somewhere, maybe under Responsibilities or Requirements? Could add a bullet under Responsibilities? But it's not a responsibility. Could add under Requirements? Might be okay to add a paragraph under Requirements about physical requirements. However the instruction says "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". It doesn't forbid adding a section like "Working Conditions" but the examples given are those. Safer to stick to those headings. We can incorporate physical requirements into Responsibilities as