People Operations Partner
The People Operations Partner will play a pivotal role in shaping and scaling the employee experience at Whatnot. Reporting to the Director of People Operations, this role focuses on improving systems, programs, and processes that support the growing team.
About the role
This role is focused on designing and delivering a high-quality, scalable onboarding and employee experience, with onboarding as an initial area of ownership. You'll own onboarding end-to-end, including in-person orientation, while identifying opportunities to improve broader People Ops workflows across the employee lifecycle.
Responsibilities
Own and evolve onboarding as a core People Ops program. Lead the end-to-end onboarding experience, including pre-boarding, Day 1, and initial ramp, ensuring it is high-quality, scalable, and continuously improving as the company grows.
Design and deliver in-person onboarding experiences. Own and continuously improve onboarding and orientation at our San Francisco hub, ensuring sessions are engaging, consistent, and scalable as we grow.
Lead cross-functional People Ops initiatives and projects. Drive complex, cross-functional work from problem definition through execution, partnering with Recruiting, IT, Finance, Total Rewards, Legal, and People Business Partners across the employee lifecycle.
Build and scale People Ops processes. Identify gaps across onboarding, offboarding, and broader employee lifecycle workflows, and design scalable solutions that improve efficiency, accuracy, and experience.
Maintain data accuracy and support audit readiness across the employee lifecycle. Ensure Workday workflows are accurate, complete, and audit-ready, proactively identifying issues and supporting compliance-related processes as needed.
Leverage reporting and analytics to drive improvements. Partner with cross-functional teams to build and use Workday reports that inform decisions, identify trends, and improve onboarding and broader People Ops workflows.
Improve the People Ops helpdesk. Respond to Tier 1 and Tier 2 questions, identify trends, and enhance self-service resources to improve efficiency and employee experience.
Drive continuous improvement across People Ops programs. Expand beyond onboarding over time to redesign and improve other People Ops programs and workflows.
Support the team and ensure continuity across People Ops workflows. Share knowledge, document processes, and flex across onboarding, core operations, and systems, reporting, and compliance work as needed.
Requirements
3–5+ years of experience in People Ops, HR operations, or a similar role, ideally in a fast-growing environment.
A Workday power user, comfortable handling onboarding workflows, transactions, and identifying data issues.
Experience designing or improving onboarding programs or employee experience initiatives.
Think in systems and enjoy improving processes.
Comfortable operating with a high degree of autonomy and driving projects end-to-end in ambiguous environments.
Organized, proactive, and detail-oriented, with the ability to manage multiple priorities.
Communicate clearly and thoughtfully across teams.
Take ownership and follow through.
Familiarity with tools like Google Workspace, Slack, Zendesk, Culture Amp, Navan, and Slab or Notion, and pick up new tools quickly.
Qualifications
Care deeply about creating a great experience for every Whatnaut.
EEO
We are an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.