People Operations Partner

About the role

The People Operations Partner is a trusted partner to our Operations Team, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports stores across multiple markets, partnering closely with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience.

Responsibilities

• Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across your markets
• Support strong hiring decisions by assessing talent quality, team fit, and long-term potential
• Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up
• Proactively identify hiring gaps, staffing risks, and organizational needs within your markets
• Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics
• Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts
• Support internal promotions, succession planning, and leadership development across your markets
• Help leaders navigate difficult conversations confidently, fairly, and consistently
• Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism
• Identify trends in turnover, attendance, engagement, and performance - partnering with Operations leaders to take proactive action early
• Act as a trusted resource for employees and managers, balancing employee experience with business needs
• Build strong relationships across your markets to maintain a clear pulse on team health, morale, and operational challenges
• Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations
• Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making

Requirements

• 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment
• Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards)
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment
• Demonstrated ability to stay organized and detail-oriented across multiple workstreams
• Comfortable using HR systems and tools (HRIS, ATS, Google Suite)
• Ability to handle sensitive information with discretion and sound judgment
• Must be based in NYC with flexibility to travel throughout the market as needed

Benefits & Perks

• $90,000 - $110,000 annual base salary
• Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others.
• Equity package
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag