People Operations Logistics Coordinator (In-Office)

The People Operations Logistics Coordinator at KnowBe4 is responsible for handling front office reception and other administrative duties, including greeting guests, answering phones, and managing office supply inventory. This position also handles all mail and shipping for KnowBe4 HQ, managing processes for shipping to and from US and international regions.

Responsibilities

• Assist with People Operations projects as needed
• Greet and welcome guests as soon as they arrive at the KnowBe4 office
• Direct visitors to the appropriate KnowBe4 personnel
• Answer, screen, and route inbound phone calls
• Maintain office security by following safety protocol and controlling access via the reception desk (ie. issue visitor badges)
• Manage office supply inventory; order supplies as needed, with an emphasis on sustainable items per the Environmentally Preferred Purchasing Policy
• Responsible for all daily shipping and receiving operations to ensure timely and accurate delivery of materials and mail
• Receive, sort, and distribute all incoming deliveries, mail, and interoffice correspondence across departments
• Process and prepare outgoing mail and parcels, selecting the most cost-effective and efficient shipping options
• Maintain and track inventory of shipping supplies and materials, ensuring stock accuracy and availability
• Provide logistical support for internal office moves, onboarding/offboarding employees, and special company events
• Perform other administrative receptionist duties such as scanning

Requirements

• High school diploma, or equivalent education
• 4 year college degree or equivalent education and experience preferred
• One (1) year of work experience in a customer-facing, service-oriented position
• Experience with GSuite products (Gmail, Google Docs, Google Sheets)
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome)
• Experience navigating a HRIS system (Dayforce or Workday a plus)
• PHR or SHRM certifications a plus
• Strong attention to detail
• Able to maintain confidentiality with findings, employee data and Company information; high level of integrity and honesty
• Able to work independently and be a self-starter
• Strong verbal and written communications
• Good computer skills
• Excellent time management and organization skills
• Positive attitude and pleasant demeanor in handling guests and staff is a must
• Team player who is willing to go the extra mile

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.