People Operations Generalist

About the role

Robin is reimagining workplace operations as a strategic function, and AI is at the core of how we get there. We help workplace teams bring order to the chaos by automating logistics, simplifying operations, and giving employees a seamless way to connect with the office. Today, our workplace operations platform is used by thousands of offices around the world.

Responsibilities

• Own day-to-day benefits administration across our full vendor stack - enrollments, terminations, qualifying life events, etc. across BCBS, EyeMed, Reliance Matrix, and Principal.
• Run open enrollment end-to-end: vendor coordination, employee communications, and system updates in partnership with our benefits brokers.
• Administer leave programs independently - FMLA, Massachusetts PFML, ADA accommodations, etc - and support employees through the full leave lifecycle.
• Maintain data integrity in our HRIS (Rippling) and ensure our people records are accurate and audit-ready across systems that don't always talk to each other.
• Own compliance obligations (I-9 and E-Verify completion, MA Unemployment fact-finding, etc).
• Identify and fix what's manual and repetitive - you'll have room to build better processes, not just execute existing ones.

Qualifications

• 2-4 years of HR or people operations experience with direct, hands-on ownership of benefits and leave administration.
• Experience administering MA PFML independently and knowledge of federal leave programs.
• Genuinely curious about technology and proactive about using AI and automation.
• Experience managing open enrollment end-to-end, including vendor relationships, and auditing across disconnected systems for human error.

Core Competencies for Success

• Learning Velocity: Learn fast, stay current on employment law and HR best practices, and apply new ideas quickly.
• AI Proficiency: Bridge problem-solving and operations using AI and automation to deliver People Ops work with more accuracy and less manual lift.
• Ownership: Don't wait to be told what needs to happen and when. Track it, build the process, and execute.
• Collaboration: The kind of person employees trust to ask a "dumb question."

Benefits

• Medical & Dental Insurance through Blue Cross Blue Shield covered at 80% for you and your dependents, with two plan options including a High Deductible Plan with a company-funded HSA.
• Vision Insurance – EyeMed coverage to keep your future in focus.
• Company-paid protection – Short & Long Term Disability, Life, and AD&D insurance.
• Paid Parental Leave – 100% covered so you can focus on your growing family.
• Incentive Stock Options – Own a piece of what you're building.
• 401(k) with company match – Up to 3% match to help grow your nest egg.
• Flexible vacation policy – Take the time you need (and yes, we actually do!)
• 12 company holidays – Plus your flexible time off for the perfect work-life balance.
• Professional Development & AI Tools Stipend.
• Referral Bonus Program.
• Recognition perks.
• In-Office Commuter Stipend.

Pay

Base salary: $110,000 – $140,000, depending on experience. Our compensation decisions are based on an individual's experience, skills and education in line with our internal compensation philosophy.

Schedule

We work in person two days a week on Tuesdays and Thursdays at our Boston HQ. But we also build flexibility into every part of our product, and our culture, so people can do great work without burning out.