People Operations Associate

What You’ll Do

• Own onboarding operations.
  • Manage onboarding workflows from offer acceptance through Day 1, including onboarding communications, Workday transactions, I-9 compliance, onboarding tasks, and cross-functional coordination with Recruiting and IT.
• Support onboarding experiences at our San Francisco hub.
  • Partner with Talent Programs and cross-functional teams to help deliver a seamless onboarding experience for new hires.
• Manage employee lifecycle operations.
  • Process and support job changes, promotions, compensation updates, departures, and other employee lifecycle transactions while ensuring data accuracy.
• Maintain data integrity and audit readiness.
  • Ensure Workday data is accurate, complete, and compliant through regular audits, reporting, and process reviews.
• Build scalable operational processes.
  • Identify opportunities to improve onboarding, employee lifecycle workflows, and self-service resources to increase efficiency and reduce manual work.
• Improve the People Ops helpdesk.
  • Respond to Tier 1 and Tier 2 employee questions, identify trends, and enhance documentation and self-service resources.
• Partner on cross-functional People Ops initiatives.
  • Support projects across onboarding, systems, reporting, compliance, and employee experience as the company scales.
• Leverage reporting and analytics.
  • Utilize Workday reporting and operational metrics to identify issues, improve processes, and support decision-making.
• Support the broader People Ops team.
  • Share knowledge, document processes, and provide coverage across operational workflows as needed.

Who You Are

• Comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building.
• Care more about outcomes than credit and stay close to the product and the people using it.

Qualifications

• 3–5+ years of experience in People/HR Operations, or a similar role, ideally in a fast-growing environment.
• A Workday power user, comfortable processing transactions, running reports, troubleshooting issues, and maintaining data accuracy.
• Experience supporting onboarding operations and employee lifecycle processes.
• Think in systems and enjoy improving processes.
• Comfortable operating with autonomy and managing multiple priorities in a fast-paced environment.
• Organized, proactive, and detail-oriented.
• Communicate clearly and thoughtfully across teams.
• Take ownership and follow through.
• Familiar with tools like Google Workspace, Slack, Zendesk, Culture Amp, Navan, and Slab or Notion, and pick up new tools quickly.
• Care deeply about creating a great experience for every Whatnaut.

What We Offer

• EEO Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
• Compensation Range: $95K - $105K