People Operations Associate

About the role

People at Reflection move fast, and the systems that support them need to keep pace. We're looking for a People Operations Specialist to own the infrastructure that keeps our team running — from the moment someone joins to every milestone in between. You'll be the operational backbone of the People function: the person who builds the processes, maintains the systems, and ensures every employee experience is seamless and trustworthy. This is a high-ownership role in a small, talent-dense team. You'll work with a lot of autonomy, and what you build will scale with the company.

Responsibilities

• Manage employee lifecycle processes including onboarding, offboarding, promotions, transfers, leave administration, and employment changes.
• Serve as a first point of contact for employee questions and People Operations requests.
• Administer employee records and maintain data accuracy across HR systems.
• Build, maintain, and improve workflows within Rippling and other People systems.
• Cook up employment documentation, contracts, amendments, and policy acknowledgements.
• Coordinate employment documentation, contracts, amendments, and policy acknowledgements.
• Execute benefits, payroll, and compliance-related processes as needed.
• Manage People Operations ticket queues and ensure timely resolution of employee requests.
• Create and maintain process documentation, SOPs, and employee-facing resources.
• Identify opportunities to improve, automate, and scale People Operations processes.
• Support People projects and programs as the company grows.

Requirements

• 2–5 years of experience in People Operations, HR Operations, HRIS Administration, or a related role.
• Experience supporting employee lifecycle processes in a fast-paced environment.
• Strong operational mindset with exceptional attention to detail and accuracy.
• Experience working with HR systems and employee data management.
• Ability to manage multiple processes and priorities simultaneously.
• Strong written and verbal communication skills.
• Customer-service orientation and commitment to delivering a positive employee experience.
• Ability to handle confidential information with discretion and professionalism.
• Comfortable working independently in a high-growth, rapidly changing environment.

Qualifications

• Preferred qualifications include experience administering Rippling or similar HRIS platforms, building workflows and process automations, supporting global employee populations, familiarity with immigration, benefits administration, or payroll operations, and experience working within a ticketing or shared-services environment.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in HRIS systems and tools.
• Ability to work independently and collaboratively.

Benefits

We offer top-tier compensation, stock options, comprehensive health and wellness benefits, meals provided in the office, generous vacation days, sponsorship support, and team building activities.