People Experience Partner | Your market go-to people partner, strong frontline leaders, healthy sites

Business Partnership

Build strong relationships with market leaders, get close to team dynamics and business needs through regular site visits, and act as the liaison between field operations and People Experience leadership. Support the rollout of people programs and reinforce ECW culture, values, and leadership expectations every day.

Employee Relations Advisory

Serve as a trusted advisor on performance management, coaching, workplace conduct concerns, and policy interpretation. Support investigations, documentation, and next steps so issues get handled fairly, consistently, and in line with company policy.

Leader Coaching & Capability

Provide proactive coaching that strengthens leadership and reduces workplace risk, building leaders’ confidence to handle people matters with sound judgment.

Workforce & Succession Planning

Partner with leaders on workforce planning, promotion readiness, and succession conversations, and support internal promotions and mobility into leadership roles.

Data-Informed Insights

Monitor market-level people metrics — turnover, time-to-fill, promotion readiness, performance trends — and use them to guide leader conversations, spot risks early, and shape workforce planning.

Leadership Hiring

Support recruitment for frontline leadership roles — Keyholders, ASMs, and SMs. Guide hiring managers through structured, compliant, efficient selection, and make sure every hire brings the quality, leadership capability, and cultural fit the role demands.

Clear Lanes

Partner closely with — but don’t directly own — payroll processing, benefits administration, leave management logistics, and corporate HR operations.

Qualifications

• Experience in employee relations, or HR/people business partnership
• Strong judgment in handling sensitive workplace matters with discretion
• Able to coach and influence leaders with confidence and professionalism
• Strong communication, organization, and problem-solving skills
• Able to manage multiple priorities in a fast-paced, multi-site environment
• Experience supporting frontline or multi-site leadership roles — a plus, but we’ll develop the right fit

What You Show Up As - Ecw Competencies

• Leadership Hiring: Build pipelines and guide managers to hire strong, compliant, culture-aligned frontline leaders.
• Employee Relations: Handle sensitive matters with discretion and fairness, making sound, consistent decisions.
• Coaching & Influence: Strengthen leaders’ capability and confidence, influencing well beyond your formal authority.
• Business Partnership: Connect people decisions to business results and stay close to what’s happening in the field.
• Data-Informed Decision Making: Let metrics — not hunches — guide your conversations and workforce plans.
• Communication & Trust Building: Communicate clearly and show up as a steady, trusted partner leaders count on.

What Success Looks Like

• Ledgers feel confident and supported in handling people matters
• Employee relations risk drops through proactive partnership
• Stable leadership teams and improved site-level retention
• Consistent, positive people practices across all assigned locations
• A strong pipeline and timely hiring of Keyholders, ASMs, and SMs across your market

Where This Leads

This role is a launchpad — a clear pathway into Senior People Partner, Talent Leadership, or multi-market People Experience leadership roles as ECW grows.