People Experience Partner

You're the primary people partner for leaders across your assigned market — the person they lean on to develop their teams and work through tough people matters. As a true business partner, you guide Operations leaders through employee relations, coaching, and growing their people, and you partner on leadership hiring as roles open up. When you do this well, sites run healthier, leaders lead with confidence, and the business performs — all while workplaces stay fair, compliant, and energized. What You’ll Own Business Partnership – Build strong relationships with market leaders, get close to team dynamics and business needs through regular site visits, and act as the liaison between field operations and People Experience leadership. Support the rollout of people programs and reinforce ECW culture, values, and leadership expectations every day. Employee Relations Advisory – Serve as a trusted advisor on performance management, coaching, workplace conduct concerns, and policy interpretation. Support investigations, documentation, and next steps so issues get handled fairly, consistently, and in line with company policy. Leader Coaching & Capability – Provide proactive coaching that strengthens leadership and reduces workplace risk, building leaders’ confidence to handle people matters with sound judgment. Workforce & Succession Planning – Partner with leaders on workforce planning, promotion readiness, and succession conversations, and support internal promotions and mobility into leadership roles. Data-Informed Insights – Monitor market-level people metrics — turnover, time-to-fill, promotion readiness, performance trends — and use them to guide leader conversations, spot risks early, and shape workforce planning. Leadership Hiring – Support recruitment for frontline leadership roles — Keyholders, ASMs, and SMs. Guide hiring managers through structured, compliant, efficient selection, and make sure every hire brings the quality, leadership capability, and cultural fit the role demands. Clear Lanes – Partner closely with — but don’t directly own — payroll processing, benefits administration, leave management logistics, and corporate HR operations. Qualifications WHAT YOU BRING Experience in employee relations, or HR/people business partnershipStrong judgment in handling sensitive workplace matters with discretionAbility to coach and influence leaders with confidence and professionalismStrong communication, organization, and problem-solving skillsAbility to manage multiple priorities in a fast-paced, multi-site environmentExperience supporting frontline or multi-site leadership roles — a plus, but we’ll develop the right fit How You Show Up — Ecw Competencies Leadership Hiring Partnership — You build pipelines and guide managers to hire strong, compliant, culture-aligned frontline leaders.Employee Relations Judgment — You handle sensitive matters with discretion and fairness, making sound, consistent decisions.Coaching & Influence — You strengthen leaders’ capability and confidence, influencing well beyond your formal authority.Business Partnership — You connect people decisions to business results and stay close to what’s happening in the field.Data-Informed Decision Making — You let metrics — not hunches — guide your conversations and workforce plans.Communication & Trust Building — You communicate clearly and show up as a steady, trusted partner leaders count on. What Success Looks Like Leaders feel confident and supported in handling people mattersEmployee relations risk drops through proactive partnershipStable leadership teams and improved site-level retentionConsistent, positive people practices across all assigned locationsA strong pipeline and timely hiring of Keyholders, ASMs, and SMs across your market WHERE THIS LEADS This role is a launchpad — a clear pathway into Senior People Partner, Talent Leadership, or multi-market People Experience leadership roles as ECW grows. Why El Car Wash Fast-paced, team-driven, and customer-obsessed — El Car Wash is where you bring the energy and make every detail count. Florida’s #1 express car wash and growing. Join us. What You’ll Get Full comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyFlexTime PTO (front-loaded)Parental leave (maternity & paternity)Tuition reimbursementPet insuranceOn-the-job training and real career growth through ECWUFREE car washes