People Partner

About the role

The People Partner at Customer.io supports the global team in a fast-paced, innovative environment. This role is ideal for an HR professional with a few years of experience who wants to deepen their impact as a partner to the business.

Responsibilities

• Support business alignment: Partner with departmental leaders to understand business needs and help develop plans that build organizational capabilities and support growth.
• Performance management: Own and elevate our review cycles end to end—lead the annual and bi-annual processes, guide calibration and compensation decisions, and coach managers to build accountability and develop talent across the team.
• Employee relations: Guide managers and employees through day-to-day questions and concerns with fairness and sound judgment, fostering a positive, respectful work environment.
• Organizational development: Help assess team structures and work with leaders to identify areas for improvement and put changes into practice.
• Change management support: Support organizational change efforts and help build change-readiness across teams.
• Leadership support: Build strong working relationships with managers to understand their needs in the context of business goals, and provide day-to-day partnership and guidance.
• Data analysis: Review and analyze People metrics and analytics (including employee experience and lifecycle data) to spot trends and support informed decisions.
• Employee engagement: Work with leaders to roll out engagement initiatives.
• People programs support: Help develop and implement people programs that foster employee growth and development.
• People team support: Be an active member of the People Experience team, contributing to strong HR capabilities.

Requirements

• HR Experience: 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner supporting multiple teams or functions. You bring real depth across organizational design, change management, performance management, DEIB, culture championing, coaching and development, and people programs such as rewards and recognition. A strong foundation in People data and analytics—using metrics to diagnose issues and drive decisions—is especially important for this role.
• Business Acumen: Ability to understand performance objectives that drive business outcomes, and to leverage data and analytics to support informed business decisions.
• Experience with Management: Experience partnering with leaders and demonstrating influence and accountability in support of the people agenda.
• Global Perspective: Ability to establish trust, fairness, and credibility with team members, managers, and cross-functional partners in a global environment.
• Collaborative Problem Solver: Ability to work seamlessly with key partners across the People Team, including Recruiting, People Operations, and Total Rewards.

Qualifications

• You're a self-starter with strong communication and presentation skills.
• You've got a knack for creative problem solving and avoid a one-size-fits-all approach.
• You're a champion for change, supporting leaders and employees through change initiatives.
• You care about employee engagement, team members' well-being, and DEIB, and are eager to help build programs that support them.
• You understand the importance of tailoring programs, strategies, and suggestions to fit different needs.
• You're agile and adaptable, with a growth mindset for learning new skills.

Skills

• Strong communication and presentation skills.
• A knack for creative problem solving.
• A champion for change.
• An understanding of employee engagement and DEIB.
• An ability to tailor programs and strategies to fit different needs.
• An agile and adaptable approach to learning new skills.

Benefits

We offer a compensation package between $100k - $130k USD, subject to market rate adjustment. Our inclusive benefits package includes 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family, 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Pay

$100k - $130k USD

Schedule

Full-time