People Engagement Ambassador

About the role

The People Experience Ambassador supports employee engagement, retention, and workplace experience initiatives across assigned centers and in the community. This role focuses on building positive relationships with employees through proactive outreach, engagement support, feedback collection, and retention-focused communication.

What You'll Do

• Monitor new-hire survey responses and conduct appropriate follow-up outreach to support positive people experiences.
• Review Behavior Technician engagement data to identify trends and opportunities for proactive support.
• Conduct outreach through calls, texts, and emails to BT employees demonstrating signs of disengagement to provide support, gather feedback, and strengthen connection to the organization.
• Utilize structured questions to identify trends related to engagement, scheduling, supervision, and workplace satisfaction.
• Conduct check-in calls with employees experiencing attendance challenges or increased cancellations, utilizing active listening and problem-solving techniques to provide support and encourage engagement.
• Document outreach efforts, concerns, and follow-up actions in designated tracking systems.
• Maintain organized records of outreach activity, retention efforts, and engagement feedback.
• Escalate urgent employee concerns or high-risk retention matters to the Director of People Experience & Engagement or appropriate leadership.
• Aid in preparing reports and summaries related to employee engagement and retention trends.
• Support retention-focused outreach and engagement initiatives as assigned.

Retention Insights & Exit Feedback

• Conduct exit outreach calls with separating Behavior Technicians to gather feedback, understand reasons for separation, and identify potential retention opportunities when appropriate.
• Accurately document and summarize exit feedback to support retention improvement efforts.
• Partner with leadership teams as needed to support employee follow-up and retention initiatives.

People Experience Support

• Partner with BT/RBTs, Operations Managers, Clinical Directors, Care Coordinators and center leadership to support employee engagement and workplace experience initiatives.
• Build positive relationships with employees to encourage communication, engagement, and understanding of CS ABA values.
• Support center-level/community engagement efforts by identifying trends, gathering feedback, and assisting leadership with engagement action plans.
• Support organizational goals, policies, and initiatives designed to improve employee experience and workplace culture.
• Utilize strong communication and interpersonal skills to support positive employee interactions and workplace experiences.
• Maintain confidentiality when handling sensitive employee information.

Additional Responsibilities

• Perform additional job-related duties and projects as assigned.
• Travel between EI centers regularly to support employee engagement and relationship-building efforts.