Community Engagement Ambassador

About the role

The Community Engagement Ambassador serves as a strategic leader and trusted representative of IEHP within the Inland Empire. This role is responsible for building, developing, and managing high-impact community partnerships, designing and executing innovative engagement strategies, and strengthening IEHP’s presence across diverse communities to support member retention, benefit awareness, and organizational priorities.

The Ambassador operates with a high degree of independence by initiating new ideas, creating localized engagement plans, and leveraging quality, member, and community insights to identify emerging needs, new Community-Based Organizations (CBOs), and key partners. This position collaborates closely with city officials, community leaders, providers, and cross-functional IEHP teams to co-develop events, training sessions, and initiatives that advance IEHP’s Mission, Vision, Values, and Live Well IE objectives.

The Ambassador maintains subject matter expertise in IEHP Marketing and Outreach policies, Medi-Cal and Medicare benefits, and all applicable federal, state, regulatory, contractual, and accreditation requirements governing community engagement activities. The incumbent ensures all public-facing communication, sponsorships, materials, and partnerships remain compliant, accurate, culturally responsive, and audit-ready, and serves as a knowledgeable point of contact during audit processes involving community engagement activities.

In partnership with Community Wellness Centers and internal departments, the Ambassador collects and applies community and member data to inform strategy, improve service connection, and strengthen overall member experience. The role requires exceptional relationship-building, strategic thinking, program execution, and the ability to exercise dotted-line leadership and guidance across both internal and external stakeholders.

Community Engagement Ambassadors have ongoing, face-to-face, and group connections, conversations, and presentations with IEHP members, the general community, community/faith-based agencies, and other partnering agencies and leaders.

Responsibilities

• Build, develop, and manage high-impact community partnerships.
• Design and execute innovative engagement strategies to strengthen IEHP’s presence.
• Initiate new ideas and create localized engagement plans using quality, member, and community insights.
• Collaborate with city officials, community leaders, providers, and cross-functional IEHP teams to co-develop events, training sessions, and initiatives.
• Maintain subject matter expertise in IEHP Marketing and Outreach policies, Medi-Cal and Medicare benefits, and applicable regulatory requirements.
• Ensure all public-facing communication, sponsorships, materials, and partnerships remain compliant, accurate, culturally responsive, and audit-ready.
• Serve as a knowledgeable point of contact during audit processes involving community engagement activities.
• Collect and apply community and member data to inform strategy and improve service connection.
• Exercise dotted-line leadership and guidance across internal and external stakeholders.

Requirements

• At least three (3) years of outreach or managed care experience required.
• Experience in health plan or market/sales services related work required.
• Bachelor’s degree in Human Development, Public Health, Sociology, or any related field from an accredited institution required. In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required.
• Must be able to satisfactorily pass IEHP’s Medi-Cal Marketing test within three (3) months of employment.
• Must have a valid California Driver’s license and valid automobile insurance.
• Must qualify and maintain a driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.
• Understanding and sensitivity to a multi-cultural environment and community.
• Ability to drive and travel throughout the entire Inland Empire.
• Ability to work evenings and weekends at community events as needed.

Qualifications

• Knowledge of Medicare managed care and Medi-Cal managed care preferred.
• Bilingual (IEHP Threshold Language) preferred.
• Verbal and written communication skills, including word processing and spreadsheet capabilities.
• Data input and basic analysis.
• Excellent interpersonal/communication skills, public speaking, and presentation skills with communities of diverse education, socio-economic, cultural, and professional backgrounds.
• Strong organizational ability and telephone courtesy.
• High degree of patience and strong problem-solving capability.

Benefits

• Competitive salary.
• State-of-the-art fitness center on-site.
• Medical insurance with dental and vision.
• Life, short-term, and long-term disability options.
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare.
• CalPERS retirement.
• 457(b) option with a contribution match.
• Paid life insurance for employees.
• Pet care insurance.

Pay

$71,572.80 USD Annually - $93,038.40 USD Annually