Community Ambassador

About the role

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. Join us as a Community Ambassador, where you'll be at the heart of creating memorable experiences for residents, guests, and prospective buyers.

Responsibilities

• Serve as the first point of contact for guests, residents, and potential buyers, providing tours, answering questions, and disseminating community information and its offerings.
• Assist the client’s marketing team in planning and executing marketing events with potential buyers, realtors, and residents, both inside and outside the community.
• Help organize and facilitate community events with the client, Lifestyle Director, and Farm Director.
• Manage front desk operations, including answering phone calls, responding to emails, event registration, and supporting marketing efforts with weekly sales and traffic reports.
• Maintain operational tasks such ensuring a well-maintained environment and inventory management for on-site facilities.
• Follow checklists to open and close the facility properly, ensuring it meets health and safety standards.
• Engage regularly with residents, prospective buyers, and staff, and perform facility tours as needed and directed by the Community Manager.
• Work closely with the team to facilitate communication goals.

Requirements

• Minimum 2 years of customer service experience, with strong project management and multitasking skills in fast-paced environments. Alternatively, a minimum of six months’ experience with excellent customer service skills and telephone etiquette will also be considered.
• A High School Diploma or equivalent.

Skills

• Strong interpersonal skills, excellent verbal and written communication, and proficiency in using Microsoft Office.
• Must be able to develop, design, and implement programs and reports.

Personal Qualities

• A positive, outgoing personality, the ability to work well independently and as part of a team, and strong conflict resolution skills.

Physical Requirements

• Ability to sit or stand for extended periods and attend community events.
• Must have a valid driver’s license and reliable transportation.

Additional Information

• Work Schedule: The primary workdays will be on weekends, with additional hours approved for events and deadlines. Flexibility to work nights, holidays, and weekends as needed.
• What We Offer: Support Programs – Employee Assistance Program (EAP) and Calm Health. As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws. 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions. Competitive pay, depending on experience. Part-time, flexible schedule. Most importantly, a caring team who is dedicated to your success!