PEOPLE DEVELOPMENT ADMINISTRATOR

About the role

You will provide administrative support across the People Development team, helping colleagues access learning opportunities and ensuring learning records, systems and processes are maintained accurately. This is an exciting opportunity to join the People Development team during a period of change and development, providing essential support within a busy and evolving service.

Working Monday to Friday, 15 hours per week.

Responsibilities

• Support the day-to-day administration of learning activities across Great Places.
• Help manage the People Development mailbox, responding to queries and directing requests appropriately.
• Support the administration of learning activities, including booking training sessions, arranging venues and Teams meetings, and issuing joining instructions.
• Support the booking of external courses, conferences and learning events.
• Maintain accurate learning records and attendance information across learning systems.
• Support colleagues with learning-related queries and access to eLearning and other learning resources.
• Raise purchase orders and support the processing of invoices and payments relating to learning activity.
• Deliver a high standard of customer service and identify opportunities to improve administrative processes.

Requirements

• Experience working in an administration, business support or customer service role.
• Experience maintaining accurate records and documentation.
• Good IT skills, including Microsoft Office and digital systems.
• Good organisational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to manage your workload, prioritise tasks and work independently when required.
• A customer-focused approach with a commitment to delivering a positive experience.
• Ability to work collaboratively as part of a team.
• Ability to work accurately and reliably with minimal supervision.
• A positive and flexible approach to supporting colleagues and stakeholders.
• Experience of supporting learning, training, HR or people-related activities.
• Experience using a learning management system or similar digital platform.
• Relevant administration, customer service or business support training, qualifications or experience.

What We Need From You

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed.

Benefits

• Pension: DC scheme (up to 10% contribution from both colleagues and Great Places).
• WPA Healthcare scheme: Starts at no contribution level with £1250 of savings available per year (option to increase & add family members).
• Ways of Working: Hybrid and flexible working options.
• Annual leave: Start at 26 days annual leave, increasing up to 30 days within 5 years, plus Bank Holidays.
• Reward & Recognition: "You Count Rewards" for going ‘above & beyond’.
• Professional fees: The business pays the cost of one professional role-related membership fee for each colleague.
• The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and more.
• Wage Stream: Access savings opportunities and early access to wages.
• Health and Wellbeing Initiatives: Wellbeing campaigns throughout the year, with activities designed around career, mental, physical, and financial wellbeing.