People & Culture Manager

Job Description

Reporting to the Regional People & Culture Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead end-to-end recruitment and hiring processes, including job postings, applicant tracking (SmartRecruiter), candidate follow-up, job offers, background checks, I-9 compliance, and onboarding administration.
• Administer new hire and employee data across HR systems (ADP, HireRight, HERO), ensuring data accuracy, confidential recordkeeping, and timely processing of employment changes.
• Facilitate new hire orientation, onboarding programs, and Heartist culture training to promote engagement, compliance, and brand alignment.
• Oversee internal mobility processes, including internal applicants, referral programs, and tracking of referral payouts.
• Serve as the technical point of contact for ADP and HERO (Talent Acquisition, Performance Management, and Learning), supporting system implementation, testing, training, audits, and continuous improvements.
• Produce HR metrics, corporate and regulatory reporting, and workforce analytics, including turnover, training hours, promotions, wage analysis, and budget planning.
• Partner with Finance, Payroll, and leadership teams on annual performance reviews, wage adjustments, merit increases, market surveys, and salary benchmarking.
• Ensure full compliance with employment laws and policies, including employee relations matters, investigations, progressive discipline, terminations, unemployment claims, and ethics hotline concerns.
• Oversee workers' compensation, OSHA compliance, leave administration (FMLA, FAMLI, ADA, LOA, STD/LTD), and return-to-work programs.
• Oversee employee benefits administration, including open enrollment, employee education, benefit system enrollment, and ensuring colleague understanding of available benefits.
• Design, and/or roll out, and facilitate leadership development, diversity & inclusion, discrimination & harassment, and compliance training programs.
• Support colleague engagement, wellness initiatives, recognition programs, and cultural events while promoting positive employee relations and open communication.
• Aid the Regional Director of People & Culture in daily department operations, strategic HR initiatives, and cross-functional projects, serving as a compliance backup as needed.

Qualifications

• Fluency in verbal and written English required; Spanish is a plus.
• Employee benefits experience is an asset.
• Intermediate to advanced Microsoft Office skills required.
• Previous Human Resources experience preferred.
• Hospitality leadership experience preferred.
• Experience with ADP or similar HR systems preferred, with the ability to learn and implement new technology platforms.
• Demonstrated ability to safeguard confidential information with discretion, tact, and sound judgment.
• Adaptable, level-headed problem solver able to manage multiple priorities in a fast-paced environment.
• Highly organized, detail-oriented, and able to complete tasks accurately and efficiently.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Additional Information

• Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.
• Starting hourly wage: Starting $70,000 / annual salary plus benefits and bonus, offer wage based on experience.

Employee Benefits

• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
• We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.
• Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.