People and Culture Coordinator

About the role

Cote Korean Steakhouse is an outstanding hospitality establishment in the Miami Design District, blending Korean BBQ with classic American steakhouse elements. The People and Culture Coordinator supports the management team in various administrative and operational tasks while fostering a positive workplace culture.

Responsibilities

• Serve as the primary point of contact for hourly employee relations issues, ensuring timely and effective resolution of concerns.
• Facilitate employee conversations regarding attendance, performance, conduct, and other employment-related topics in a manner aligned with company values and legal compliance.
• Conduct initial investigations into workplace complaints, including interpersonal conflicts, misconduct allegations, and policy violations; escalate and partner with the Director of People Operations as needed.
• Coach and support managers and supervisors in handling day-to-day employee relations concerns, documentation, and appropriate disciplinary actions.
• Provide on-the-ground P&C presence during shift changes, high-volume times, or sensitive situations to proactively address employee concerns.
• Support new hire onboarding and orientation efforts by reinforcing workplace expectations and being a resource for new hourly employees.
• Ensure consistent application of policies and procedures, helping hourly employees and supervisors understand company policies and how they relate to workplace expectations.
• Collaborate with the Director of People Operations to update and implement hourly employee handbooks, SOPs, and P&C best practices.
• Track and analyze trends in employee concerns, attendance, turnover, or workplace conflicts; provide reports and insights to the Director to inform strategic planning.
• Assist with compliance audits and preparation related to labor laws, including wage and hour practices, meal/rest breaks, and posting requirements.
• Participate in exit interviews for hourly team members, identifying themes and areas for improvement across teams and locations.
• Maintain confidential, detailed documentation of employee relations issues, ensuring accuracy, objectivity, and compliance with internal and legal standards.
• Provide P&C coverage and leadership presence under the Director of People Operations guidance, maintaining consistency in approach and communication with teams.
• Aid in training and coaching sessions related to conflict resolution, team communication, or workplace behavior for hourly employees or line-level supervisors.

Qualifications

• Ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Fluency in written and spoken Spanish preferred.
• Reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Ability to operate phones.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• 1+ years of experience using ADP WorkforceNow.
• 1+ years of proven administrative experience.
• Working understanding of human resource principles, practices, and procedures.
• Must be able to communicate feedback professionally with all team members.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Proficient with payroll software.
• Demonstrates positive leadership characteristics, which inspires team members to meet and exceed standards.