Peer Support Supervisor

About the role

Milestone Centers Inc., a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania. The agency oversees 20 residential settings, two outpatient offices, three adult training facilities, a prevocational enterprise program, a consumer drop-in center, habilitation services, and two Health Care Quality Units in Butler and Warren, training professionals in 18 counties. Milestone Centers has earned certification from the Sanctuary Institute for providing trauma-informed care. The Peer Support Supervisor position is full‑time, 37.5 hours per week, located in Wilkinsburg, with hours Monday through Friday (varies).

Responsibilities

• Oversee and manage a team of Peer Support Specialists while ensuring the effective delivery of peer‑based recovery services.
• Promote recovery‑oriented practices and ensure the effective integration of peer support services within the organization's broader mental health and substance use treatment programs.
• Combine leadership, mentorship, and administrative duties to support both staff and clients in their recovery journeys.
• Maintain the program’s compliance with all state licensure and ensure compliance with organizational policies, procedures, and ethical guidelines.
• Educate other team members and stakeholders about the role and value of peer support services.
• Manage day‑to‑day operations of the Peer Support Program.
• Provide and document weekly in‑person supervision with certified peer support staff.
• Oversee financial management and coordinate budget development for the Peer Support Program.
• Coordinate and facilitate scheduled team meetings to ensure alignment, information sharing, and continuous team engagement.
• Provide direct peer support services based on recovery‑oriented practices.
• Oversee the planning and implementation of annual and ongoing training for Certified Peer Specialists, ensuring both organizational training goals and individual staff development needs are met.
• Act as the designated agency representative, collaborating with internal teams and external investigative bodies to respond to incidents in accordance with all applicable contractual and regulatory guidelines.
• Oversee documentation and record‑keeping practices of peer staff.
• Prepare reports on program performance and client engagement.
• Manage program resources effectively, including staff scheduling and workload distribution.

Qualifications

• High School Diploma or GED and four years of mental health direct service experience (may include Peer Support Specialist); completion of the Certified Peer Specialist supervisory training curriculum approved by the Department.
• OR Associate’s degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education or a related field from a USDOE‑ or CHEA‑accredited program (or equivalent foreign degree approved by USDOE); three years of mental health direct service experience (may include Peer Support Specialist); completion of the Certified Peer Support supervisory training curriculum approved by the Department.
• OR Bachelor’s degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education or a related field from a USDOE‑ or CHEA‑accredited program (or equivalent foreign degree approved by USDOE); two years of mental health direct service experience (may include Peer Support Specialist); completion of the Certified Peer Support supervisory training curriculum approved by the Department.
• Valid Certified Peer Recovery Specialist (CPRS) or Certified Recovery Peer Advocate (CRPA) credential.
• Mental Health Professional who has completed the Department‑approved Certified Peer Support supervisory training.
• Two years of management experience preferred.
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