Peer Support Supervisor

Responsibilities

• Demonstrate knowledge of the Certified Peer Support Specialist (CPSS) role, including recovery principles, philosophy, and the NC Peer Support Specialist Certification Code of Ethics.
• Support and promote the role and value of CPSS within the organization.
• Design, implement, and evaluate peer support programs aligned with organizational goals, ensuring services reflect best practices in recovery and wellness.
• Conduct at least one in-person, telehealth, or audio-only contact with each beneficiary within 90 days of Peer Support Services (PSS) initiation, and at least every 90 days thereafter, to:
  • Monitor progress and program effectiveness.
  • Review and document progress toward Person-Centered Plan (PCP) goals.
  • Monitor program performance, collect data, and report on outcomes.
• Recruit, train, and supervise Peer Support Specialists.
• Provide ongoing coaching, mentorship, and professional development opportunities.
• Collaborate with CPSS staff to assess strengths and areas for growth and develop individualized supervision plans.
• Provide administrative and supportive supervision at least monthly, or more frequently as needed.
• Foster a supportive, collaborative, and empowering team culture.
• Build and maintain partnerships with community organizations, agencies, and stakeholders.
• Promote peer support services to diverse populations.
• Advocate for the value of lived experience in service delivery.
• Plan and assign work, monitor performance, and evaluate program staff.
• Facilitate staff meetings and conduct routine reviews of service documentation.
• Determine and manage appropriate caseload sizes for CPSS staff.
• Ensure program practices comply with funding requirements, ethical standards, and applicable state rules and regulations.
• Assist in the development and implementation of program policies and procedures.
• Prepare and submit regular reports for internal leadership and external funders.