Peer Support Specialist - Mobile Crisis Team (MCT)

Duties/Responsibilities

• Respond to crisis situations in community settings and in homes.
• Provide de-escalation and emotional support to individuals experiencing a crisis.
• Share personal lived experiences to inspire hope and recovery.
• Aid in de-escalation techniques and crisis intervention strategies.
• Model coping strategies.
• Provide insights from a lived experience perspective to enhance the understanding of the crisis team.
• Assist with initial assessment to identify individual needs during a crisis.
• Advocate for patients and provide guidance and support that is self-driven for an individual to identify their own recovery pathway.
• Collaborate with the crisis team and individual to set short-term goals.
• Assist in developing and implementing crisis management plans, safety plans, relapse prevention plans, and coping strategies.
• Educate overcoming crises, decreasing isolation, and promoting connections with others.
• Maintain accurate and detailed client progress notes and peer notes, documenting observations, interactions, and any notable incidents.
• Answer the crisis telephone, providing immediate support and appropriate interventions when necessary.
• Find, access, and offer community resources to address the diverse needs of individuals in crisis.
• Communicate with and foster positive working relationships with team members and external community organizations/resources.
• Attend scheduled team meetings to collaborate with colleagues, discuss individual cases, and contribute to overall program development.
• Attend weekly peer-to-peer supervision to receive and provide support, share experiences, and engage in professional development.
• Safely transport individuals to necessary locations as needed.
• Perform billing tasks as needed, ensuring accurate documentation and compliance with relevant regulations.
• Work closely with law enforcement, first responders and multidisciplinary teams to ensure effective crisis response and resolution.
• Provide follow-up support to individuals after a crisis response in a timely manner, documenting follow-ups accurately.
• Be willing and flexible to assist CRSS team as needed.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Requires one (1) year of experience providing peer support services.
• Certification: Certified Peer Support Certification (CPSP), Certified Addiction Peer Recovery Coach Certification (CAPRC) or Certified Addiction Recovery Coach (CARC) required, or credential obtained within 90 days of hire.
• CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• Valid driver’s license and active auto insurance coverage. Reliable vehicle is required for this position.
• Satisfactory results from criminal and driving record background checks.
• Must be a minimum of 18 years of age.