Peer Support Specialist | Mobile Crisis

About the role

Benchmark Human Services is seeking Peer Support Specialists to join our Idaho Mobile Crisis program. Founded in 1960, Benchmark is dedicated to empowering individuals to live independently and fully participate in their communities.

Schedule

• 11pm Sunday-9am Monday
• 11pm Monday-9am Tuesday
• 11pm Tuesday-9am Wednesday
• 11pm Wednesday-9am Thursday
• PRN (as needed)

Responsibilities

• Take the lead on engagement and provide non-clinical support
• Flex schedule to meet the needs of the individual and mobile crisis team
• Provide crisis follow-up services within 72 hours of crisis disposition
• Complete face-to-face or telephonic follow-up with individuals as assigned
• Ensure individuals are linked with appropriate follow-up services before discharge
• Complete documentation as required by Benchmark Human Services or state/federal regulations
• Facilitate safety plans as directed by the clinician
• Attend advocacy and community meetings to educate about mobile crisis services
• Aid in the identification of resources for recovery
• Participate in scheduled training and staff meetings
• Assist with crisis response as required, including face-to-face response within 60 minutes
• Report any suspected abuse, neglect or exploitation to supervisor or department head
• Communicate social determinants of health to supervisor
• Other duties as assigned

Benefits

• Health, vision and dental insurance
• Life Insurance
• 401k plan with company match
• Tuition Reimbursement
• Paid Time Off and Sick Time Pay
• Flexible Spending Accounts (FSA)
• Advancement Opportunities
• Employee Discounts

Essential Functions and Responsibilities

• Comply with all standards to ensure the health, safety and respect of individuals served
• Act as a member of the MRT as scheduled and needed
• Provide crisis follow-up services within 72 hours of crisis disposition
• Complete face-to-face or telephonic follow-up with individuals as assigned
• Ensure individuals are linked with appropriate follow-up services before discharge
• Complete documentation as required by Benchmark Human Services or state and federal regulations
• Aid in the completion of safety plans as directed by the clinician
• Attend advocacy and community meetings in the region to provide education regarding mobile crisis services
• Aid the individual in identifying resources for recovery
• Attend all scheduled training and staff meetings
• Assist with crisis response as required, including face-to-face response within an average of 60 minutes
• Report any suspected abuse, neglect or exploitation to supervisor or department head
• Communicate needs of the individual regarding social determinants of health to supervisor
• Other duties as assigned

Knowledge, Skills and Abilities

• Knowledge of standards and organization policies and procedures
• Knowledge of health care privacy and confidentiality rules
• Knowledge of standard health care business practices
• Critical thinking skills
• Computer and general office equipment skills
• Interpersonal communication skills to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others
• Provider manual crisis operations standards
• Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation
• Ability to de-escalate individuals experiencing acute crisis and/or interpersonal conflict
• Ability to implement physical crisis intervention procedures when needed

Qualifications

• High school diploma or GED
• At least two years of continuous recovery from a Serious Mental Illness and/or substance use disorder diagnosis
• At least one year of experience working with individuals with mental illness and/or substance-related disorders who are experiencing a behavioral health crisis
• Valid driver's license and auto insurance
• Valid CPR and First Aid Certifications
• Computer literacy
• One of the following peer specialist credentials:
• Addiction Professional Certification Board as a Certified Recovery Support Practitioner (CRSP) or a Certified Peer Recovery Specialist (CPRS)
• Mental Health Association in Idaho as a Certified Recovery Support Practitioner (CRSP)
• NAADAC, the Association for Addiction Professionals as a National Certified Peer Recovery Support Specialist (NCPRSS)
• Certified Wellness Coach
• Community Mental Health Associate certificate

Additional Information

Interested applicants can apply online at benchmarkhs.com. EEO and Affirmative Action Employer, Veterans, Women and Individuals with Disabilities are encouraged to apply. Candidates selected for hire will be required to complete a background check in accordance with company policy and applicable laws.