Peer Support Specialist - Crisis BHU - Phoenix

About the role

The Peer Support Specialist responds to individuals experiencing a mental health or substance use concern via the City of Phoenix 911 Dispatch Center. This position is part of the Phoenix Behavioral Health Unit (BHU).

Responsibilities

• Engages in mobile crisis response, brief psychotherapeutic intervention, and immediate treatment/safety planning.
• Works effectively and respectfully with clients, fire department personnel, and other first responders, families, health professionals, and all partners involved.
• Develops short-term crisis management/safety plans with clients or families, including understanding the involuntary petition process.
• Makes appropriate referrals to other agencies and/or long-term counseling when necessary.
• Supports psychiatric hospital placements by providing coordination, planning, and facilitation with hospital staff.
• Maintains client records and completes required documentation in the electronic health record in an accurate and timely manner.
• Displays flexibility and ability to adapt to change.

Requirements

• Bilingual - Language Differential are also Available!

Qualifications

• High school diploma or equivalent.
• Experience in crisis intervention and brief psychotherapeutic intervention.
• Knowledge of involuntary petition process.
• Ability to work flexible hours, including evenings and weekends.
• Passing a background check.

Skills

• Excellent communication skills.
• Ability to remain calm and composed under pressure.
• Strong organizational and time management skills.
• Proficient in using electronic health record systems.

Benefits

• Multiple medical and dental plans.
• 401(k) with a company match.
• Interest-free medical line of credit.
• Financial education, planning, and support.
• Wellness program.
• Pet insurance.
• Group life and disability insurance.
• Employee Assistance Program.
• Tuition discounts with GCU and The University of Phoenix.
• Working Advantage - Employee perks and discounts.

Pay

• Starting salary range: $18.00 - $22.00 per hour.

Schedule

• Sunday thru Wednesday 7:00am- 5:00pm
• Sunday thru Wednesday 9:00am to 7:00pm
• Sunday thru Wednesday 10:00am to 8:00pm
• Wednesday thru Saturday 5:00am- 3:00pm
• Wednesday thru Saturday 7:00am to 5:00pm
• Wednesday thru Saturday 9:00am to 7:00pm
• Wednesday thru Saturday 5:00pm to 3:00am
• Wednesday thru Saturday 8:00pm to 6:00am