Peer Supervisor, Bronx HOPE

About the role

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we've worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

• Operating Programs that pilot new ideas and address local challenges;
• Conducting original research to evaluate what works—and what doesn’t; and
• Providing expert assistance and policy guidance to reformers across the country and beyond.

Responsibilities

• Manage client's cases using Salesforce to track services, document case notes, monitor outcomes, and maintain accurate client's records in a fast-paced environment;
• Utilize Salesforce to coordinate client intake, referrals, follow-ups, and reporting while ensuring timely and accurate documentation;
• Conduct outreach and engagement for District Attorney referral cases, perform client assessments, and deliver prevention recovery services through in-person, telephone, and virtual support;
• Collaborate closely with NYPD and the Peer Specialists staff to ensure response to precinct-level arrests are met at the appropriate time;
• Provide dispatch coverage, including response to NYPD dispatch calls and engagement with potential HOPE participants at the precinct;
• Help facilitate program referrals and assessments and manage the HOPE databases;
• Facilitate educational workshops in the community to spread overdose prevention education and facilitate ATI groups;
• Supervise and collaborate on the development of an initial action plan, including a thorough review of substance use-related issues;
• Participate in hiring and staff development, in collaboration with the HOPE Program Manager. Provide orientation and job training for HOPE Peer Specialists;
• Develop Peer Specialist work schedules and determine leave or vacancy coverage plans, in collaboration with the Program Manager;
• Provide constructive feedback to Peer Specialists based on direct observation of service delivery and review of service documentation for continuous quality improvement;
• Offer on-call supervisory coverage on a rotating basis and provide support to staff to address emergent or urgent issues they encounter in the field;
• Additional relevant tasks, as needed.

Qualifications

• A bachelor's degree and 2 years of relevant experience; or an associate's degree and 2 years of relevant experience in advocacy, outreach and engagement, self-help, or recovery and 1 year of supervisory experience. Individuals with lived experience welcomed.
• Experience with integrated substance abuse assessment and treatment, motivational interviewing techniques, and stage-wise treatment required. CRPA (Certified Recovery Peer Advocate) preferred.
• Knowledge of the principles and practices of harm reduction and the ability to communicate accurately, empathically and under time constraints.
• Experience using Salesforce, Microsoft Office programs, particularly Microsoft Word and Microsoft Outlook preferred.
• Must be available to work a flexible schedule as this position follows non-standard working hours including some Saturday and evening hours as needed in response to clients and staff needs.
• A knowledge of and openness to multiple pathways to recovery, including medication assisted treatment and harm reduction, feel comfortable working and collaborating with law enforcement, and demonstrate a commitment to client-centered service delivery.
• Bilingual (English/Spanish) preferred.
• Driver's license is required for this role.

Pay

The compensation range for this position is $34.34 - $39.56 per hour, annually equivalent to $62,500 - $72,000 based on a 35-hour work week and is commensurate with experience.

Benefits

• The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA.
• We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans.
• We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

Equal Opportunity Employer

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.