Peer Crisis Support Specialist - Living Room

About the role

Job Summary The Peer Crisis Support Specialist provides direct, peer-led support to individuals seeking voluntary crisis diversion services through Trilogy’s Living Room program. Using lived experience with mental health and/or substance use recovery, this role fosters hope, connection, and engagement for guests experiencing emotional distress or behavioral health challenges. The Peer Crisis Support Specialist creates a welcoming, recovery-oriented environment where individuals are supported in identifying strengths, developing wellness strategies, and accessing resources that promote recovery and community integration. As a key member of the Living Room team, the Peer Crisis Support Specialist delivers person-centered, trauma-informed support that reflects the values of Trilogy and peer services and recovery. This position works collaboratively with guests, colleagues, and community partners to promote stability, reduce barriers to care, and support successful transitions to ongoing services and supports when needed. They will provide client-centered, strength-based, integrated, and trauma-informed services to individuals with mental health and co-occurring substance use challenges utilizing a harm reduction approach.

Office Location: 1400 W Greenleaf Ave. Chicago IL 60626

Pay

Pay Range: $23.55 - 27.08/hr $1,500 Sign-On Bonus!

Schedule

Schedule: Sunday - Wednesday, 7am - 5:30pm

Responsibilities

• Welcome and engage guests using a warm, respectful, and recovery-oriented approach that promotes trust, safety, and connection.
• Utilize lived experience appropriately to provide peer support, instill hope, reduce stigma, and encourage recovery.
• Assist with guest intake, assessment, orientation, environmental readiness, and operational activities that support daily Living Room operations.
• Build supportive relationships with guests through active listening, shared experiences, and person-centered engagement.
• Assist guests in identifying strengths, goals, coping strategies, and resources that support wellness and recovery.
• Support the development of wellness plans, recovery plans, safety plans, and other individualized supports based on guest needs and preferences.
• Provide emotional support, encouragement, advocacy, and recovery coaching to individuals experiencing behavioral health challenges.
• Assist guests in accessing community resources, behavioral health services, housing supports, benefits, recovery programs, and other needed services.
• Facilitate referrals, care coordination activities, and warm handoffs to support continuity of care.
• Conduct follow-up outreach and engagement activities to support ongoing recovery and connection to services.
• Facilitate or co-facilitate peer support groups, wellness activities, educational programming, and community-building opportunities.
• Promote a welcoming, inclusive, culturally responsive, and recovery-focused environment for all guests.
• Support daily Living Room operations, including guest intake activities, environmental readiness, supply management, and general program support.
• Monitor the environment for safety concerns and communicate operational issues to leadership as needed.
• Maintain accurate, timely, and compliant documentation