Pediatrics Nurse Navigator

About the role

Provides professional nursing care to patients within the medical practice in support of, and as directed by, the physicians. Assists the physician in the treatment of patients and completes related clinical paperwork. The incumbent shall carry out responsibilities and integrate Mercy Philosophy of caring for the sick and suffering, respect for human life and dignity, applying Christian values to crucial human issues. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned.

The RN Nurse Navigator provides professional nursing care and comprehensive care coordination within the pediatric specialty practice. Working closely with physicians and multidisciplinary team members, this role serves as a primary point of contact for patients and families while supporting clinical care, patient education, referrals, treatment planning, and ongoing follow-up. The successful candidate will embody Mercy's mission and values by providing compassionate, patient-centered care while fostering strong relationships with families and care teams.

Responsibilities

• Escort patients to examination rooms and prepare them for provider visits.
• Obtain and review medical histories, chief complaints, and vital signs.
• Assess patient condition and document findings accurately in the electronic health record.
• Assist providers during examinations, procedures, and treatments.
• Administer medications and injections as ordered.
• Perform IV therapy and other nursing procedures within scope of practice.
• Assist with laboratory and diagnostic testing as needed.
• Serve as the primary contact for patients and families throughout their care journey.
• Coordinate appointments, referrals, testing, and follow-up services.
• Provide education regarding treatment plans, wellness goals, and available resources.
• Facilitate communication between patients, families, providers, and specialists.
• Help identify and address barriers to care and treatment adherence.
• Support patient engagement and continuity of care.
• Respond to patient calls and messages within established timeframes.
• Collaborate with physicians regarding patient concerns and follow-up needs.
• Communicate test results and physician recommendations.
• Educate patients and families on medications, treatments, and self-care strategies.
• Provide compassionate support to families navigating complex healthcare needs.
• Maintain exam rooms, supplies, and equipment.
• Clean and sterilize instruments according to protocol.
• Ensure proper handling, storage, and documentation of medications.
• Assist with urgent or emergency situations that may arise within the clinic.
• Support referral management and managed care administrative processes.
• Maintain accurate and timely electronic medical record documentation.
• Follow infection prevention and universal precaution standards.
• Adhere to Mercy policies, nursing standards, and regulatory requirements.
• Participate in professional development and continuing education activities.

Qualifications

• Required Education: Graduate of an accredited school of nursing.
• Required Licensure: Current Registered Nurse (RN) license in the applicable state.
• Required Certification: CPR Certification or ability to obtain within 90 days of employment.
• Required Skills & Abilities: Strong clinical assessment and patient care skills; Ability to remain calm and effective in urgent situations; Excellent communication and interpersonal skills; Strong organizational and care coordination abilities; Ability to establish positive relationships with patients, families, providers, and staff; Basic computer and electronic medical record skills.
• Preferred Qualifications: Pediatric nursing experience; Experience in care coordination, case management, navigation, or specialty clinic nursing; Passion for patient education, wellness, and family-centered care.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Schedule

Full-Time | 40 Hours Per Week