Pediatric Nurse Navigator

About the role

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. This position is onsite at Woman's Hospital of TX in the Houston, TX Area and focuses on pediatric and perinatal patients with a congenital heart diagnoses.

The schedule for this role is Monday-Friday 8:00AM-5:00PM.

Responsibilities

As a Nurse Navigator, you will function as a member of the multidisciplinary team and serve as an advocate and educator for patients with all types of medical conditions. You will be responsible for supporting patients through complex healthcare environments for the optimization of care and outcomes.

• Facilitate patient follow-up through coaching, information transfer, and communication to improve continuity of care, enhance the medical management of complex diseases, and streamline the intervention process.
• Guide patients and families through the healthcare system by assisting with access issues to expedite the timeliness of care and treatment.
• Build relationships with patients and physicians, coordinate the defined plan of care, assist with appointments, assist in resolving barriers, provide education, and connect with community resources.
• Assume responsibility and accountability for the management of resources to achieve efficient, high-quality outcomes for patients, including support with interdisciplinary and cross-facility coverage and collaboration.
• Collect data in a timely manner to promote tracking of the navigation program performance in line with HCA Healthcare, division, and facility goals.

Specific duties include:

• Serves as a patient advocate
• Assesses the patient’s medical and psychosocial needs as they pertain to their primary medical or surgical condition for navigation
• Identifies health disparities and assists in the removal of these disparities
• Provides appropriate education, outreach, and support to patients and families
• Ensures the patient is empowered to manage his/her healthcare needs
• Provides healthcare system guidance and promotes adherence to recommended treatment throughout the care pathway
• Supports providers by assisting patients and/or families in understanding their diagnosis, treatment options, and the resources available
• Provides education/connection to community and external resources
• Streamlines process for patients by assisting with appointment scheduling in a compliant manner
• Ensures smooth transitions between care modalities, facilities, and providers
• Facilitates patient movement through the appropriate clinical pathway and collaborates with physicians to ensure patient compliance
• Reinforces patient-specific teaching as defined by the patient’s provider
• Conducts follow-up conversations with patients and communicates any concerns, changes, or social needs to the appropriate physician or other care provider
• Attends and participates in Multidisciplinary Meetings (MDM) and/or other care planning conferences, as required by the navigation program
• Ensures appropriate patient data is available, including assessment and documentation
• Educates the patient and family regarding planned procedures, medications, and treatments

Requirements

The following are required for this role:

• 1-3 years of experience in Nursing
• Associate’s Degree in Nursing
• Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation

The following are preferred for this role:

• 3+ years of experience as a Nurse Navigator and/or patient educator in service line
• 3 years of direct experience
• Care Coordination experience
• Bachelor’s Degree in Nursing
• Basic Cardiac Life Support (if remote position)

Benefits

The Woman's Hospital of Texas offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts