Pediatric Flow Coordinator, Comprehensive Transfer Center - part time

About the role

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

Position Summary: We have an exciting opportunity to join our team as a Pediatric Flow Coordinator, Comprehensive Transfer Center - part time. In this role, the successful candidate Coordinates all components of pediatric patient flow activity, including facilitation of all placements, transfers, direct and elective admissions into and within NYU Langone Health. Facilitates and prioritizes transfers in collaboration with Pediatric and Neonatal Transport Nurses, Pediatric CTC Medical Directors, accepting MDs, and members of the interdisciplinary team. Ensures patients clinical needs align with the health systems bed availability. Acts as a clinical resource in decision-making for safe and reliable patient placement. This position also works closely with the leadership team to identify, trend and report barriers to patient throughput.

Responsibilities

• Perform CTC functions in a responsive manner responding to all callers with the aid of the Electronic Medical Record (EMR), approved clinical protocols, established patient care protocols and healthcare information.
• Serve as CTC Pediatric team lead to ensure strong communication between all team members.
• Assist in data collection, monitoring, evaluation, and analyzing of defined quality and throughput measures for the purpose of developing and implementing protocols, policies and procedures.
• Stay up to date with all departmental procedures, policies and communications to ensure adherence of appropriate processes.
• Proactively anticipate patient placement requests.
• Ensure timely transfer and appropriate patient placement in the EMR.
• Lead twice-daily bed huddles and necessary surge huddles; effectively communicate resources and issues to leadership appropriately.
• Communicate and prioritize patient placements, including formulating an accurate picture of the patient and his/her condition and informing of incoming admissions to accepting attending physicians, nurses or other clinicians.
• Facilitate patient flow through the continuum of care by leveraging systematic processing of patient acuity, proactive rounding and expert level clinical decision-making.
• Demonstrate strong clinical assessment skills & clinical judgement to appropriately assess patient acuity and needs, assume principal responsibility for the coordination of patient acceptance, admission and transfer, and necessary communication between the referring physician, attending physician and clinical staff.
• Provide outstanding customer service/patient experience by answering phone calls and requests in a friendly and positive manner, and resolve all inquiries in a timely fashion.
• Monitor & document all aspects of the patient transfer process.
• Obtain and document/uploads all available patient medical information from referring facility (e.g. face sheet, lab results, H&P, current medications, etc.) in the EMR.
• Facilitate on-line physician conference calls with