Patient Flow Coordinator, Transfer Center, Full Time, 12 Hour AM

About the Role

The Bed Board and Transfer Center Coordinator supports the Medical Center's emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care, and according to policy and procedures. This role collaborates with every unit in UCMC, involves complex problem-solving, and is part of a growing system-wide initiative.

About University of Cincinnati Medical Center

As part of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served the region for nearly 200 years. It provides specialty and subspecialty medical care unavailable elsewhere in Greater Cincinnati, including:

• Greater Cincinnati’s only Level I adult trauma center, with specialists and resources available for complex medical conditions and injuries.
• Medical breakthroughs through basic, translational, and clinical research, offering patients advanced treatments.
• Hundreds of thousands of patients receive care annually from world-renowned clinicians.

Responsibilities

• Facilitate daily processes to expedite patient movement within the hospital and accept new patients without delay.
• Collaborate with multidisciplinary teams to facilitate patient transfers while adhering to patient-centered care principles.
• Coordinate, prioritize, and optimize patient flow activities.
• Expedite patient transfers from outside hospitals, ensuring accurate physician connections to maintain an optimized referral center.
• Provide direction and coordination to healthcare providers for patient movement.
• Collaborate with physicians, care coordinators, and software systems to ensure timely transfer coordination.
• Assist with transferring patients to higher or lower levels of care as needed.
• Serve as the contact person for bed management regarding admission concerns.
• Ensure unit throughput and compliance with the transfer process.
• Function as a team member to support unit and hospital goals.
• Prioritize and perform multiple tasks effectively in a time-sensitive environment to achieve optimal outcomes.
• Coordinate with physicians, nursing units, transportation, and environmental services regarding bed placement.
• Communicate new admission information to clinical unit nursing staff and develop a plan for acceptance within 30 minutes.
• Remain calm and provide solutions during high call volume or limited bed capacity, demonstrating problem-solving skills.
• Interact courteously and tactfully with others, displaying respect, trust, and caring.
• Listen effectively, accept constructive criticism, and remain open to opposing viewpoints.
• Promote team momentum, enthusiasm, and UC Health PRIIDE values.
• Seek improvements in work and align them with departmental and organizational strategy.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3-5 years of equivalent customer service experience.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, it combines clinical expertise, research, and teaching to provide options for complex medical situations. UC Health includes:

• UC Medical Center
• West Chester Hospital
• Daniel Drake Center for Post-Acute Care
• Bridgeway Pointe Assisted Living
• University of Cincinnati Physicians and UC Health Ambulatory Services (with over 900 board-certified clinicians and surgeons)
• Lindner Center of HOPE
• Specialized institutes, including the UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center.

Many UC Health locations have received national recognition for quality and patient satisfaction.