Patient Flow Coordinator, Transfer Center, Ful Time, First Shift

About the Role

The Bed Board and Transfer Center Coordinator supports the Medical Center's emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care, and according to policy and procedures. This role collaborates with every unit in UCMC, engages in complex problem-solving, and is part of a growing system-wide team.

The associate is responsible for verifying insurance coverage and obtaining prior authorization requests and/or pre-determination for clinic patients receiving diagnostic testing (e.g., CT, MRI), chemotherapy, radiation therapy, and/or surgical procedures to ensure maximum reimbursement to the organization.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from world-renowned clinicians and teams. UC Medical Center provides specialty and subspecialty medical care unavailable elsewhere in the region and is home to medical breakthroughs through basic, translational, and clinical research, offering patients the latest and most advanced treatments.

UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, equipped with specialists and medical resources available at a moment’s notice for complex medical conditions and injuries.

Responsibilities

• Facilitate processes daily to expedite patient movement within the hospital and accept new patients without delay.
• Collaborate with the multidisciplinary team to facilitate patient transfers throughout the organization while adhering to patient-centered care principles.
• Coordinate, prioritize, and optimize patient flow activities.
• Expedite patient transfers from outside hospitals, ensuring accurate physician connections to maintain an optimized referral center within UC Health.
• Provide direction, guidance, and coordination to healthcare providers for patient movement.
• Collaborate with physicians, care coordinators, and software systems to ensure timely coordination of transfers.
• Assist with the transfer of patients to higher or lower levels of care as needed.
• Serve as the contact person for bed management regarding admission concerns, ensuring throughput on units and compliance with the transfer process.
• Function as a department team member to support unit and hospital goals.
• Prioritize and perform multiple tasks effectively in a time-sensitive environment to achieve optimal outcomes.
• Coordinate and collaborate with physicians, nursing units, transportation, and environmental services regarding bed placement.
• Communicate new admission information to clinical unit nursing staff and develop a plan for acceptance within 30 minutes.
• During high call volume or limited bed capacity, remain calm and provide effective solutions, demonstrating strong problem-solving skills.
• Interact courteously and tactfully with others, displaying respect, trust, and caring.
• Listen effectively, accept constructive criticism, and remain open to opposing viewpoints.
• Promote team momentum, enthusiasm, and UC Health PRIIDE values.
• Seek improvements in work and align them with departmental and organizational strategy.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3-5 years of equivalent customer service experience.

Location

Cincinnati, OH, United States