PEAK: Super User, Distribution Operations

About the role

At lululemon this team is responsible for supporting DC operators on the floor with technology and hardware troubleshooting activities. A Super User serves as a subject matter expert in DC processes and supports the communication bridge between Technology and DC associates to eliminate process inefficiencies quickly. Super Users also support the launch and go live of new WMS and MHE deployments.

A Day in the Life

• Understands and displays basic troubleshooting concepts and processes
• Understands the process flows for all functional areas in the DC operation
• Understands the importance of adhering to security standards and the potential impacts to the brand due to security breach
• Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner
• Demonstrates the understanding of target SLA's for specific functional areas
• Assist in testing for WMS system modifications and walk through the process operationally prior to install
• Support in documentation updates for all WMS system changes (process maps, job aids and SOPs)
• Assist with training of Floor Leaders and Supervisors on functional processes on the DC floor
• Assist Technology with operational issues by providing clear and accurate information on process and/or system deficiencies
• Testing, troubleshooting or repairing technical equipment (printers, RF devices, autobaggers, etc.)
• Liaison between DC floor end users and the Technology support team on site or remote
• Support administrative tasks when issues do not persist. Tasks will support throughput, SLA and process improvements
• Any and all duties as assigned by manager

Qualifications

• Initiative, seeks increased responsibilities
• Attendance/punctuality
• Dependability- Follows instructions, responds to management directions
• Takes responsibilities for Actions
• Knowledge of department processes and SOPs
• 2-4 years of warehouse experience with Manhattan 2013 or newer
• Visual acuity to read labels, RF scanners and to maneuver throughout facility
• Must be able to understand, speak, and read English with sufficient proficiency to follow safety and other policies, trainings, and instructions. Bilingual applicants are encouraged to apply.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Package

• Typical Hiring Range: $33.80 - $37.55/hour, subject to minimum wage in the location
• Target Bonus: 5%
• Total Target Base Pay Range: $35.49 - $39.43/hour
• Additional Shift Premiums: $1.00 - $1.00, depending on location