LIMS IT Super User

About the role

The LIMS IT Super User / Analyst supports the effective use, configuration, documentation, data quality, and continuous improvement of the Laboratory Information Management System (LIMS).

Responsibilities

• Provide day-to-day functional support for the CLS LIMS application, including user questions, routine troubleshooting, issue intake, and escalation of complex items.
• Configure and maintain assigned LIMS master data and operational setup items such as test schemes/methods, product specifications, QC templates, workflow options, user profiles/roles, and related reference data.
• Support laboratory operations and business users during LIMS adoption, enhancement releases, onboarding activities, and process changes by helping gather requirements, document needs, validate expected behavior, and support user acceptance testing.
• Maintain data quality, investigate data discrepancies, perform routine validation checks, and support corrective actions to maintain accurate laboratory, client, reporting, and operational data.
• Support LIMS-related electronic data delivery, reporting, data mapping, and integration activities between laboratory systems, client reporting formats, instruments, ERP, APIs, secure file transfers, or other approved data exchange processes.
• Create and maintain LIMS documentation, work instructions, SOP updates, configuration notes, training materials, issue logs, and knowledge articles.
• Train and coach end users on approved LIMS processes and standard work; share system knowledge as a super user.
• Identify opportunities for workflow improvement, automation, usability enhancements, and standardization; provide recommendations and supporting analysis to the LIMS Manager for prioritization.

Qualifications

• Education and Experience: Bachelor's degree in Information Technology, Computer Science, Laboratory Science, Chemistry, or related discipline; 7+ years of experience supporting LIMS, laboratory systems, data operations, systems support, or similar technical/laboratory-focused roles.
• Experience: Hands-on experience or strong working knowledge of laboratory workflows, sample lifecycle, test methods, specifications, quality control, reporting, or regulated laboratory operations; experience supporting application configuration, user acceptance testing, issue troubleshooting, requirements gathering, or release/change support; knowledge of SQL or ability to run queries/reports for data validation, troubleshooting, or analysis; experience translating and documenting business and/or client requirements into IT system requirements; experience with Laboratory Information Management Systems (LIMS), preferably including Promium/CLS/Horizon LIMS configuration or super-user support; familiarity with electronic file formats such as CSV, XML, JSON, TXT, Excel, EDD templates, or client/regulatory data formats; familiarity with secure file transfer protocols, APIs, EDI, automated data exchange, or system integrations; understanding of data governance, audit controls, validation procedures, and compliance expectations in regulated environments such as GxP, FDA, ISO, EPA, or similar standards.
• Knowledge/Skills/Abilities: Advanced English language skills; advanced LIMS computer skills; ability to manage and coordinate multiple projects in a fast-paced, highly professional environment; ability to read, understand, document, and follow work instructions in a safe, accurate, and timely manner; strong customer service orientation and ability to support internal laboratory and business users professionally; ability to work under minimum supervision while knowing when to escalate issues appropriately; ability to work effectively in a team environment and as an individual contributor; excellent analytical, reasoning, troubleshooting, and problem-solving skills; excellent organizational and time management skills with ability to prioritize competing support needs; excellent verbal and written communication and interpersonal skills; highly focused attention to detail and commitment to data quality, documentation quality, and process consistency; ability to collaborate with laboratory operations, IT, business stakeholders, vendors, and client-facing teams as needed; ability to create clear documentation, job aids, process diagrams, configuration notes, and specifications.

Benefits

We care about your total well-being and will support you with the following:

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program.
• Work-Life Balance: Paid-time off and family leave.

Compensation

The expected salary range for this position is $90,000 – $120,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.