Local Super User

About the role

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.

Responsibilities

• Supporting Logistics-Process design and mapping
• First level support
• Error analysis, recovery, and troubleshooting in coordination with national/regional team and/or other relevant counterparts
• Preparation and follow-up of open issue list
• Audits to ensure users are properly and effectively operating the system, SOP monitoring
• Software and release testing in coordination with the Regional team
• Observing and maintaining data quality
• User perception management
• Coaching and mentoring other staff
• Development of SOPs for WMS integrated parts together with Project Manager CL
• Configuration, design, and mapping with the support of Project Manager CL
• Configuration and testing of WMS for standard local implementations
• Coordination and execution of EDI Mapping between K+N & Customer
• Solution testing with customer and site

Requirements

• Fluent with the current MS Office Professional package, with special skills in MS-ACCESS-database applications
• 5+ years experience in Contract Logistics / 3PL / Distribution Centre / Pharma Cold Chain Warehouse environment
• 5+ years management experience in high-volume, fast-paced distribution center / warehouse environment
• Preferably, have an operations background in Logistics and Supply Chain Management, with good understanding and application experience of IT systems OR IT background with sound understanding of the theory and practice of supply chain management and warehouse management
• Knowledge of technical processes related to standard warehouse equipment and applications such as racking, WMS systems, and MHE
• Prior experience working in healthcare/medical device regulated environment

Skills

• Good communication skills, both verbal and written
• Very organized / Methodical
• Critical / Analytic / Objective
• Ability to work effectively in a high-pressure environment
• Ability to effectively handle multiple, simultaneous tasks
• Continuous improvement mindset and a tendency towards 5S in the workplace

Schedule

Monday through Friday, 8:00 AM to 5:00 PM.