IT - WMS Super User

NewCold is a global leader in advanced food logistics. Our warehouses and transport network sit at the center of the food supply chain, connecting the world's major food manufacturers with retailers and food service providers. Our goal is to keep the world's food fresh and safe with proprietary technologies and innovative solutions. We design, build, and operate highly automated cold storage facilities, pushing the boundaries of logistics with end-to-end storage and transport operations across four continents.

About the role

To effectively manage the IT and WMS functions on site and provide a level of service in line with customer requirements, at a level of cost agreed in the budget. To create and develop a professional culture on site, in line with our values, and ensure that a positive attitude to Health & Safety is embedded within the team. To become an expert in all IT-related systems and software programs, and provide full support with suppliers.

Responsibilities

• Verify that agreed Customer SOPs are executed with precision and without deviation, unless previously stated by the Site Manager.
• Continually monitor all IT hardware on site to ensure all is in good repair.
• Train and indirectly manage the team to ensure all are in line with company IT policy and agreed standards are followed.
• Work with managers or supervisors on improvement initiatives to reduce cost and/or improve service.
• Explore and implement additional functionality related to both software and hardware systems.
• Detect and fix bugs in all systems, both software and hardware.
• Implement all system updates and plan updates with the corresponding teams or departments.
• Train operational staff during on-boarding and when updates or improvements are made.
• Engage the WMS supplier (Davanti) to ensure the system is working correctly and improvements are completed.
• Engage various software and hardware suppliers to maintain site requirements.
• Closely monitor and control all expenditure, focusing on IT-related costs and reacting quickly to adverse variances.
• Complete agreed internal reporting and communication as required by the Site Manager.
• Assist the operation as required by the site, including supporting Business Development initiatives.
• Share best practices and standards with colleagues in other NewCold sites, and join collaborative projects.
• Continually look for opportunities for improvement.

Requirements

This is a fully on-site position; remote work is not available.

• High School Degree.
• Bachelor’s Degree in Information Systems or a related field of expertise.
• 5+ years of operational experience in cold storage IT and WMS systems.
• Implementation experience in IT and WMS systems for cold storage facilities.
• 4+ years of experience in training and team leadership within cross-cultural environments.

Pay

$71,000 - $75,000

Benefits

• A supportive and collaborative environment.
• Opportunity for professional growth in a fast-scaling, international company.
• The chance to have real impact and innovate alongside other bright minds.
• The challenge of transforming the future of cold storage and food logistics.
• A strong commitment to employee well-being.