WMS Super User

About the role

This on-site position at our Forney, TX regional distribution center serves as the primary operational systems expert for the Warehouse Management System (WMS). The Senior WMS Analyst is responsible for the ongoing performance, support, optimization, and continuous improvement of the WMS, ensuring uninterrupted warehouse operations in a multi-shift distribution environment. Working independently, this role partners closely with Operations and IT to support system enhancements, version rollouts, process improvements, training initiatives, and operational issue resolution.

Responsibilities

• Serve as the primary subject matter expert for the Warehouse Management System (WMS) within the distribution center.
• Maintain overall WMS functionality, performance, and operational effectiveness.
• Analyze, troubleshoot, and resolve WMS-related issues impacting warehouse operations, inventory accuracy, and transaction processing.
• Monitor system activity and identify opportunities to improve efficiency, accuracy, and workflow performance.
• Provide operational support for warehouse teams in a fast-paced, 24/7 distribution environment, including remote and after-hours support as needed.
• Partner with IT to support system upgrades, version rollouts, testing, implementations, and enhancements.
• Coordinate WMS-related projects from planning through implementation.
• Support continuous improvement initiatives by evaluating warehouse processes and recommending system-driven operational improvements.
• Assist in testing and validating system changes to ensure operational readiness and minimize business disruption.
• Train associates, supervisors, and operational leadership on WMS functionality, system processes, and best practices.
• Develop, maintain, and update SOPs, process documentation, training materials, and user guides.
• Encourage standardized system usage and operational consistency across departments.
• Serve as the primary liaison between warehouse operations and IT regarding WMS-related activities and issues.
• Collaborate with operations leadership to align system capabilities with operational priorities and business objectives.
• Communicate system issues, project updates, process changes, and operational impacts effectively across teams.

Requirements

• Bachelor’s degree in a related field preferred.
• 5+ years’ experience serving as a WMS superuser, systems lead, trainer, analyst, or similar operational systems role required.
• Manhattan WMS experience preferred.

Skills

• Deep experience in Warehouse Management System (WMS) in a distribution or warehouse environment.
• Strong understanding of warehouse operations (receiving, picking, packing, shipping, inventory control).
• Familiarity with RF scanners, MHE, and Warehouse Automation.
• Problem-solving skills with the ability to troubleshoot system and operational issues.
• Skilled in the use of Microsoft Office 365 products.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate information and respond to questions from a diverse group of end-users.
• Ability to train on SME topics.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions with abstract and concrete variables.
• Flexibility to support operational needs outside of standard business hours, including evenings and weekends as needed.
• Works around warehouse equipment and varying temperature conditions.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance and disability.
• 401(k) with company match (eligible the first of the month after start date).
• Wellbeing days and parental leave.
• Educational reimbursement.
• Referral bonuses.
• Exclusive employee discounts on RealTruck products.

Occasional travel may be required.